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Counter Manager Counter Manager
role at
The Estée Lauder Companies Inc.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
Candidates should have proven leadership, coaching and business management skills gained in a fast‑paced retail environment. This is an exceptional opportunity to act as the Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management and the leadership of a high‑performing team.
If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential, this could be the perfect role for you and the first step towards a long‑term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale;
this first‑level management role with exposure to business planning, consumer insights, event management, customer relationship management and front‑line marketing will equip you with the all‑round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
Effective verbal and written communication skills;
excellent interpersonalskills
Quality customer service skills;
skilled at winning people over
Results oriented, with high drive to meet objectives and standards
Pursues goals beyond what is required or expected
Sense others' development needs and bolster their abilities
Anticipates, recognizes, and meets customers' needs
Handles difficult and tense customer service situations with diplomacy and tact
Guides the performance of others while holding them accountable
Cultivates and maintains extensive informal networks
Models team qualities like respect, helpfulness, and cooperation
Has high attention to detail and organisational skills
Can work autonomously and contribute to the team
Maintains a proactive and positive approach to work and tasks
Demonstrates confidentiality, tact, and discretion when dealing with people
Qualifications / Knowledge
Retail sales experience
Team leadership experience
Degree of experience dependent on business/store size
Experience in strategic planning and execution
Ability to develop financial plans and manage resources
Working knowledge of a computerised system, including email and Microsoft Excel
Seniority LevelNot Applicable
Employment TypeFull‑time
Job FunctionSales and Business Development
IndustryPersonal Care Product Manufacturing
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