Our goal at Ackcent Cybersecurity is to improve the security of our customers, protecting their assets from cyber threats and providing high-quality services through communication and care.
In this role, you will work closely with our security specialists, analysts, and consultants as a key member of our Service Delivery Team to ensure the successful delivery of high-quality cybersecurity services.
About This Opportunity
We are looking for a Service Delivery Manager (SDM) with a strong background in cybersecurity and a passion for client management. As a key member of our Customer Success team, you will be responsible for ensuring the successful delivery of services, acting as the primary point of contact for our clients, and collaborating across all departments to meet their needs.
Your role will be crucial in maintaining high customer satisfaction throughout the entire lifecycle of our projects.
Key Responsibilities
* Ensure client satisfaction by delivering and managing services for assigned clients.
* Work closely with customers to understand their business needs and align solutions with our services.
* Act as the main point of escalation, detecting and resolving issues promptly.
* Lead weekly service reviews to assess performance and address client concerns.
* Ensure contractual obligations and SLAs are met or exceeded.
* Develop and maintain strong relationships with stakeholders.
* Communicate effectively between the client and the rest of the team.
* Manage priorities, deadlines, and deliveries.
* Collaborate with internal teams to optimize processes and ensure cross-functional collaboration.
* Identify new business opportunities with existing clients and coordinate with the Sales team.
* Contribute to the development of new cybersecurity services and solutions and the continuous improvement of our services portfolio.
Requirements
* Bachelor's degree in Engineering or a related field.
* 5+ years of experience in Service Delivery, Customer Success, or similar roles (preferably within cybersecurity).
* Strong understanding of information security frameworks: Threat Modeling, Defense in depth, Data loss protection, Risk assessment, and Security Metrics.
* Strong understanding of the cybersecurity landscape: Cyber kill chain, TTPs, Threat Intelligence, and Malware Business Models.
* Experience working in cloud computing environments.
* Ability to manage coordinated delivery of service.
* Team player with a strong collaborative and client-oriented approach.
* Ability to establish strong relationships with executive-level stakeholders.
* Problem-solving mindset, with strong analytical skills and attention to detail.
* Ability to manage priorities, deadlines, and service improvements proactively.
* Proactive and results-driven, with strong follow-up and commitment to service excellence.
What We Offer
* Medical insurance
* Hybrid model
* Birthday day off
* A dynamic work environment where innovation and collaboration are at the core.
We celebrate diversity and are committed to creating an inclusive environment for all our employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, disability status, or any other condition protected or not by the laws or regulations of the places where we operate. We do not tolerate any form of discrimination or harassment.