Access services duty manager assistant (ricote)

Red Bee Media Overview

At Red Bee Media, we prepare, manage, and broadcast content viewed by audiences across the globe. Each year, we deliver more than 2.7 million hours of programming in over 60 languages to nearly 600 TV channels .

Our Access Services team plays a critical role in making content accessible. We provide subtitles for the Deaf and Hard-of-Hearing (closed captions) , sign language interpretation , and audio description , supporting the regulatory needs of broadcasters and content owners worldwide.

We deliver:

- Over 230,000 hours of captioning annually — including more than 100,000 hours of live content
- More than 2,500 hours of sign language translation each year, including live news
- The largest volume of audio description services globally
- Clients in the UK include the BBC, TNT Sports, Channel 4 , and UKTV

We’re always excited to meet passionate people — and we hope that includes you.

Job Purpose

The Duty Manager Assistant will work on a rota, supporting Access Services Duty Managers with a variety of operational and administrative tasks. This includes managing media and scripts to support subtitling, audio description, and signing processes, ensuring delivery deadlines are consistently met.

You will also provide scheduling and compliance support during evenings and weekends when the Scheduling Team is unavailable.

Key Responsibilities

- Liaise with clients, productions, and media management to obtain media and scripts within agreed timelines.
- Prepare scripts to facilitate efficient subtitling processes and ensure quality standards.
- Ingest and manage media content for internal use.
- Manage schedule statuses and ensure timely updates.
- Respond promptly and clearly to queries from clients, internal teams, and freelancers.
- Support Duty Managers with day-to-day administrative activities.
- Conduct freelancer availability checks to ensure subtitling coverage.
- Action schedule changes and compliance queries outside Scheduling Team hours, including weekends.
- Coordinate subtitled content warnings as needed for compliance.

Skills & Experience Required

- Proven administrative experience, with accurate record‑keeping.
- Excellent verbal and written communication skills.
- Exceptional attention to detail, with strong time‑management and organisational skills.
- Ability to work both independently and collaboratively within a fast‑paced environment.
- Strong client‑facing skills and confidence in managing external communication.
- Familiarity with media workflows, scheduling, or similar systems (training provided).
- Comfortable using Excel and learning new technologies.
- Basic understanding of programming/content output across major UK broadcasters is a plus.

Each 4‑week rota includes one full weekend shift and one on‑duty support weekend, planned in advance.

Primary country and city: United Kingdom (GB) – Manchester

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