Your tasks:
1. Lead, develop, and engage the HR Operations Team, ensuring the highest standards of support are provided to the business.
2. Lead the effective and accurate delivery of all transactional processes across the employee lifecycle, ensuring they are fit for purpose, delivered with accuracy, and within agreed timeframes to provide excellent customer service.
3. Oversee and deliver end-to-end processing of all payroll inputs, including overtime, salary changes, deductions, bonuses, and pension contributions, ensuring employees are paid correctly and on time.
4. Maintain departmental Standard Operating Procedures (SOPs).
5. Follow and comply with all relevant FME policies, HR compliance guidelines, manuals, and SOPs, keeping updated on amendments.
6. Ensure HR policies and services are compliant with the HR Compliance Framework.
7. Complete payroll reconciliations, justifying any discrepancies.
8. Manage the production, distribution, and submission of payslips.
9. Administer company benefit programs, including pension plans and healthcare.
10. Manage employee equity plans, including the Long-Term Incentive Plan.
11. Liaise with payroll software providers to ensure proper testing and installation of upgrades.
12. Provide management reports on gross to net calculations, reconciliation, and headcount.
13. Coordinate with auditors to meet statutory audit requirements.
14. Advise the business on upcoming payroll legislation changes.
15. Manage payroll forecast files, ensuring stakeholders have accurate spend forecasts.
16. Ensure compliance at each payroll process stage with legislative and internal procedures.
17. Maintain HR data integrity, security, quality, and consistency.
18. Keep employee files current to ensure legal compliance.
19. Focus on digitalizing HR core processes.
20. Manage relationships with third-party providers.
21. Collaborate with HR and Finance managers to deliver seamless transactional services.
22. Assess and improve HR Operations services based on feedback and operational data.
23. Support managers and employees with administrative issues related to the employee lifecycle, escalating as needed.
24. Monitor HR Operations processes to ensure legal compliance and service level adherence.
25. Implement and track SLAs and KPIs for continuous service improvement.
Your Profile:
* Degree educated, preferably with a professional HR or Payroll qualification.
* Fluent in English (C1 or C2).
* Over 5 years of relevant experience in Payroll and HR management.
* Knowledge of HR Administration & Payroll in Spain.
* Experience managing teams in fast-paced, multi-site environments, ideally in healthcare.
* Experience working in complex, cross-functional, and multicultural environments.
* Proven ability to foster collaboration, accountability, and continuous improvement.
* Ability to work calmly under pressure and meet deadlines.
* Excellent communication skills in English, both written and spoken.
* High attention to detail and accuracy.
* Strong time management and multitasking abilities.
* Discretion and confidentiality in handling sensitive information.
* Ability to build strong internal and external relationships.
* Process improvement mindset and commitment to development.
* Experience with project management and HR systems implementation.
* Data analysis skills to generate insights and drive change.
* Confidence in influencing and managing senior stakeholders.
* Experience with benefits management and external benefit providers.
* Knowledge of social legislation and taxation.
* Proficiency in Payroll Systems and HRIS, preferably WorkDay.
* Proficiency in MS Office and Teams.
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