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Transformation and Optimization Lead Apply locations Santander, Spain Barcelona, Spain time type Full time posted on Posted Today job requisition id R-109914
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Job Description :
Transformation and Optimization Lead
Job Summary
We are seeking a transformative leader to reimagine and optimize our Global TechOps and Support organization, driving high-performance teams, breaking silos, and optimizing costs through strategic budget management.
The Transformation and Optimization Lead will develop and implement transformation plans, ensuring alignment with department objectives and strategic priorities. This role will focus on eliminating fragmentation, cultivating high-performance teams, building AI-driven strategies, and managing strategic initiatives focused on identifying and implementing new value streams and cost savings opportunities. The ideal candidate is a strategic thinker, has a futuristic mindset, understands business evolution, and is capable of designing future-state models. They should have the ability to solve complex problems, a proven track record of transforming global teams, making tough decisions, and driving measurable business value. The successful candidate will demonstrate the ability to make independent decisions and lead change initiatives that align with long-term business strategy and customer-centric outcomes.
Key Responsibilities
Strategic Transformation and Initiative Management
* Design and implement a comprehensive transformation strategy for a unified global operating model, assessing the current state and defining the future state across global locations.
* Develop a roadmap for optimizing processes, leveraging AI and data-driven insights to enhance efficiency and customer satisfaction.
* Identify industry trends and developments, collaborating with key department leaders and stakeholders to provide recommendations for change and improvement.
* Participate in projects and initiatives to improve performance, efficiency, and effectiveness.
* Lead and facilitate change management efforts by ensuring all stakeholders are engaged, informed, and supported through the transformation process.
* Evaluate, recommend, and implement technology solutions to support transformation initiatives, including tools and systems.
* Foster a culture of continuous improvement by encouraging feedback, identifying opportunities for optimization, and implementing changes accordingly.
High Performance Team Building
* Cultivate and lead high-performing, cross-functional teams focused on innovation, problem-solving, and value creation.
* Make tough decisions that drive strategic goals and operational excellence.
* Foster a culture of accountability, collaboration, and strategic thinking across the organization.
AI and Data-Driven Strategies
* Identify and evaluate available AI capabilities and develop strategic plans to integrate these technologies into current business processes.
* Build and execute smart AI strategies to enhance support delivery, including predictive analytics, automation, and personalized customer solutions.
* Leverage data-driven insights to identify customer pain points, optimize workflows, and create scalable solutions.
* Develop team expertise to solve complex customer challenges and translate solutions into value-generating outcomes.
Cross-Functional Collaboration and Innovation
* Collaborate with product, engineering, and sales teams to identify innovative solutions for customer problems and develop problem-solving frameworks.
* Leverage partnerships to influence key decisions and drive successful execution of strategic initiatives.
* Create solutions based on analytical thinking, comparing and selecting alternatives, with in-depth analysis and interpretative thinking to define problems and develop innovative solutions.
Cost Optimization and Budget Management
* Collaborate with senior management to develop and implement cost measurement techniques for various cost drivers such as cost to serve, cost per resolution, cloud run cost, resource cost, AI-related costs, licensing, vendor contracts, and operational overhead.
* Establish KPIs and dashboards to monitor cost metrics, enabling data-driven decision-making through trend analysis.
Performance Management and MBOs
* Define and implement measurable Management by Objectives (MBOs) to align teams with strategic goals, priorities, and outcomes.
* Establish KPIs to track transformation progress, team performance, cost efficiency, and customer satisfaction.
* Continuously assess and optimize team structure, processes, and tools for agility and scalability.
Stakeholder Engagement and Executive Presentations
* Partner with senior leadership to align support transformation and strategic initiatives with company strategy and customer success goals.
* Collaborate with global teams to ensure consistent adoption of transformation and cost optimization initiatives.
* Act as a change agent, communicating vision and driving buy-in across all organizational levels.
* Develop presentations to share strategies and recommendations with senior leadership, focusing on driving actions and outcomes.
Qualifications
* Bachelor’s degree in Business Administration, Management, or a related field (Master’s degree preferred).
* 10+ years of progressive experience in support, technology operations, or transformation roles in a large global organization, preferably with B2B platform knowledge and experience.
* Proven experience in leading global transformation, strategy execution, change management, and process improvement, with at least 3 years in a managerial or strategic consultant role.
* Project Management or Change Management certification preferred.
* Strong project management skills, including leading cross-functional teams and managing multiple projects simultaneously.
* Excellent analytical and problem-solving abilities, with a data-driven decision-making approach.
* Strategic thinker with the ability to balance vision with execution.
* Good understanding of AI, automation, and data platforms in the context of technical support and platform engineering.
* Experience in setting and managing performance-based goals and team restructuring.
* Exceptional communication and interpersonal skills to influence and collaborate at all levels.
* Strong leadership qualities to inspire and motivate teams during change.
* Results-driven with the ability to make transformational decisions and lead through complexity and ambiguity.
* Experience in transforming siloed or fragmented support ecosystems into unified, domain-focused models.
* Ability to build high-performing global teams and make tough decisions.
* Passion for solving customer challenges through technology, data, and process innovation.
Why work here?
With us, you’ll make technology happen in surprising ways. It’ll be a fun journey!
Click "Introduce Yourself" above to join our talent network!
About Us
It’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you contribute to helping businesses grow, support industries from healthcare to education with their technology, and even connect the world. What’s in it for you? We take great care of our people; everyone is made to feel welcome, and opportunities to grow are available to all. The prospect of shaping the future through technology is unique to us. Let’s shape tomorrow.
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