Salesforce project manager - omega crm, a merkle company (bilbao)

Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with over 20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with a focus on Innovation. We are looking for a Project Manager.

• Provide support in the pre‑sales tasks of assigned accounts: solution design, estimation, planning, and assumptions. Share with the project team the client’s vision, objectives, and expectations.
• Assign and supervise team tasks, managing assignments, vacations, and absences during the project.
• Manage project progress to ensure deadlines, scope, and budget are met.
• Facilitate change requests to ensure all parties are informed of schedule and budget impacts.
• Provide visibility of project progress to the client and Customer Success Manager (CSM). Lead follow‑up meetings and steering committees.
• Alert operations management of potential deviations. Establish communication and risk mitigation plans.
• Monitor all incoming and outgoing project documentation. Ensure project deliverables adhere to quality standards.
• Lead project demos for the client.
• Lead the resolution of issues arising from project implementation.
• Lead the relationship and pursue customer satisfaction regarding the project.
• Ensure project objectives are met. Evaluate the project afterward and identify successful and unsuccessful project elements.
• Responsible for sending customer satisfaction surveys regarding the project.
• Identify potential up‑and‑cross‑selling opportunities for the account.
• Lead team retrospectives and identify potential internal improvements.
• Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills.

• At least 5 years of experience in PM roles.
• At least 3 years participating in end‑to‑end CRM implementation processes.
• Experience working with agile methodologies (SCRUM, JIRA, etc.).
• Medium to high level of English.

• Permanent contract.
• Adaptable schedule – balance your professional and personal life.
• Certifications plan – improve your skills and get official certificates from our main partners.
• Home office – you decide and we support you.
• Flexible retribution (public transport ticket, restaurant ticket, …).
• Health insurance.
• Our commitment to a better society is not just an intention.
• Professional development: evolve, grow and get where you want to go.