Genesys Cloud Software Engineer
La descripción completa del puesto cubre todas las habilidades asociadas, la experiencia previa y cualquier cualificación que se espera que tengan los solicitantes.
100% Remote. The role may require on‑site attendance at the Madrid offices approximately once per month.
Responsibilities
Develop and maintain customer experience flows in Genesys Cloud Architect.
Build and support integrations using Genesys Cloud APIs, Data Actions, and event‑based services.
Implement routing logic, automation, and configurations for voice and digital channels.
Collaborate with Product Owners, Business Analysts, and IT teams to deliver technical solutions aligned with business needs.
Troubleshoot issues, optimize performance, and ensure platform stability.
Participate in testing, documentation, and deployment activities following development best practices.
Support continuous improvement of the contact center platform and related processes.
Take over periodic on‑call duty (7×24) usually once per month.
Requirements & Qualification
3–7+ years in contact‑center/telephony development or systems engineering.
At least 2 years working specifically with Genesys Cloud or equivalent CCaaS.
Experience with ServiceNow, JIRA, and Confluence.
English B2+/C1.
Nice to have / Preferred
Genesys Cloud certifications (e.G., Genesys Cloud Certified Professional / Architect).
Experience with Genesys Architect API;
Inbound and Outbound Campaign API specifics.
Cloud provider experience (AWS, Azure or GCP) and networking (VPC, subnets, NAT, security groups).
Experience with event‑based integrations (EventBridge or similar).
Exposure to CRM systems (MS Dynamics).
Genesys Cloud or cloud provider certifications (AWS).
Experience with REST APIs, webhooks, JSON, OAuth2 and JWT.
What can we offer?
23 days of Annual Leave plus the 24th and 31st of December as discretionary days.
Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances).
Retribución Flexible Program: meals, kindergarten, transport, online English lessons, Health Care Plan.
Free access to several training platforms.
Professional stability and career plans.
Referral program with compensation for successful hires.
Option to pick between 12 or 14 payments along the year.
Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime).
UST Club Platform discounts and gym access discounts.
If you would like to know more, don’t hesitate to apply and we’ll get in touch to fill you in detail. We are waiting for you!
In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate. xhfqzwm
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