We are seeking an experienced and dynamic HR Manager to lead and manage all aspects of human resources for a fast-growing global Payment Orchestrator. You will play a key role in building and sustaining a high-performing, engaged, and motivated workforce that drives our mission to deliver exceptional One-Off and Subscription-based payment solutions through credit / debit card processing, eWallets, and Alternative Payment Methods (APMs).
This position requires a strategic thinker with strong interpersonal skills who can ensure that HR processes align with the company's global operations and growth objectives.
Macropay is a fintech leader in payment orchestration, providing businesses with seamless access to global payment solutions for over four years. Specializing in revenue optimization, we offer card processing and alternative payment methods enhanced by smart routing, fraud prevention, and an intuitive dashboard. Backed by a team of payment and fraud experts, our all-in-one platform is designed to maximize revenue, reduce costs, and improve the payment experience—all through a single API integration.
Talent Acquisition & Retention
* Lead the recruitment process for key roles, ensuring a seamless candidate experience and hiring top talent.
* Develop and implement strategies to attract, retain, and engage employees in a competitive global market.
* Manage onboarding processes to ensure new hires are effectively integrated into the company culture and operations.
* Develop and implement HR policies, procedures, and programs that align with local labor laws and global best practices.
* Collaborate with leadership to design HR strategies that support business growth and employee satisfaction.
* Ensure compliance with employment regulations across all regions, including the USA and Europe.
Employee Relations & Engagement
* Act as a trusted advisor to employees and management, resolving issues and fostering a positive work environment.
* Develop initiatives to promote employee engagement, well-being, and professional development.
* Plan and execute performance management processes, including goal-setting, reviews, and feedback cycles.
Learning & Development
* Identify training needs and coordinate learning and development programs to enhance employee skills and growth.
* Partner with department heads to design role-specific training and career development plans.
* Oversee compensation and benefits programs, ensuring they are competitive and aligned with market standards.
* Conduct periodic reviews of salary structures and benefit offerings to ensure alignment with company goals and employee expectations.
HR Data & Reporting
* Maintain HR records and generate regular reports on workforce metrics, such as turnover rates, engagement scores, and diversity statistics.
* Use HR data insights to inform decisions and improve overall HR practices.
Culture & Values
* Champion the company's culture and values, ensuring they are embedded in all HR initiatives and interactions.
* Drive diversity, equity, and inclusion (DEI) initiatives to build a diverse and inclusive workplace.
Requirements Experience & Education
* Experience: 7+ years in HR management, preferably in fintech, SaaS, or a fast-paced technology company.
* Education: Bachelor's degree in Human Resources, Business Administration, or a related field (HR certifications like PHR, SHRM-CP, or CIPD are a plus).
* Strong knowledge of global HR practices, including recruitment, employee relations, and compliance in the USA and Europe.
* Proven ability to build and sustain a positive workplace culture in a global, remote-friendly environment.
* Exceptional interpersonal, communication, and conflict-resolution skills.
* Strategic mindset with the ability to align HR initiatives with business objectives.
* Fluent in English and Spanish (additional languages such as Portuguese, French, or German are a plus).
Tools
* Proficiency with HRIS platforms (e.g., Factorial, BambooHR, Workday).
* Familiarity with tools for remote collaboration and performance management (e.g., Slack, Trello, Lattice).
Join us in an environment where you're free to innovate, learn, and grow alongside passionate professionals. At Macropay, you'll tackle exciting challenges and be part of a vibrant team dedicated to delivering exceptional user experiences.
Equal Employment Opportunity Employer
Macropay is an Equal Employment Opportunity (EEO) Employer, which means we encourage applications from people with different backgrounds, interests, and personal circumstances. Our team welcomes applicants regardless of their race, gender, age, religion, nationality, sexual orientation, and / or disabilities. All we need is your high energy, skills, and willingness to be part of a great project
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