Digital Transformation Specialist for Agency Channel
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At Nationale-Nederlanden, we believe that it is the person who makes the professional. We are strengthening our central offices located in Alcobendas with a focus on a hybrid, flexible, and accommodating work environment.
We are looking for an Agency Experience Specialist in the commercial area, to join the Digital Agency Experience team. This team is responsible for the digital transformation of our main sales channel and enhancing its user experience.
Your Mission In The Company
This role offers the chance to be part of a team developing innovative applications. You will collaborate on refining and continuously improving our app, working directly with network users to understand their needs. You will also operate in an international environment alongside teams from other countries and the Salesforce team.
Your Main Responsibilities
* Organize focus groups and testing sessions with end-users to identify needs and ensure functionalities meet expectations.
* Participate in refinements and harmonization with local and international Salesforce teams.
* Define processes and suggest improvements within the network.
* Conduct User Acceptance Testing (UAT) for the Salesforce Agent app functionalities prior to deployment.
* Work with Salesforce squads to develop requirements for new functionalities and monitor progress.
* Identify sales team needs and validate functionalities through testing.
* Monitor and analyze Salesforce adoption within our sales network and develop strategies to maximize its use.
Who Are We Looking For?
* Graduated in ADE, Marketing, Advertising, or similar fields.
* At least 2 years of experience in a similar role.
* Experience with CRM systems, especially Salesforce, is valuable.
* Fluent in English (C1 level) with a proficiency test.
* Experience in digital marketing and sales channels.
* UX experience is a plus.
Required Competencies
* Excellent communication and negotiation skills.
* Positive work ethic and enthusiasm for our brand.
* Strong project and relationship management skills.
* Creative, innovative, and commercially aware.
* Problem-solving and confident, passionate attitude.
We seek a curious, creative individual up-to-date with the latest technology trends. Passion for technology, teamwork, and a dynamic environment are essential.
What Do We Offer?
We provide a range of competitive benefits, including:
* Hybrid work model
* Financial aid for home office setup
* Allowance and telework subsidies
* Flexible hours and summer intensive work period
* Life insurance and pension plan
* Performance-based bonus objectives
* Free parking and flexible retribution options
* Involvement in social and volunteer activities
* Wellness programs
* Agile work environment and commitment to diversity and inclusion
Additional Information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Design, Art/Creative, and IT
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