APM Terminals
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At APM Terminals, a general leader in port and terminal operations, we enable global trade and drive sustainable growth. As part of the A.P. Moller-Maersk Group, we connect economies and communities worldwide. Our success is driven by a strong commitment to LEAN methodologies, embedding continuous improvement into every aspect of our operations. Join us and be part of a team that values excellence, collaboration, and innovation.
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We foster a dynamic learning and training culture that empowers our employees to excel. Our commitment to continuous improvement is driven by LEAN principles, ensuring that every team member has the opportunity to develop their skills and advance their careers. Join us to be part of an innovative environment where your growth is our priority, and experience the numerous advantages of being a valued member of our team.
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Operational excellence is one of the four core strategic pillars of APM Terminals’ long-term strategy: “This is our platform for current and new terminals, where all value streams are standard, scalable, and replicable from acquisition, to construction, integration and all the way down to running a terminal”.
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Implementing, optimizing and scaling Operations Technology will play a pivotal role in achieving our strategic goals, ranging from initiatives like implementing complex brownfield automation at fast pace to optimize manhours per move or efforts to optimize running-hours per move by deploying fit for purpose modular and scalable solutions in our more conventional terminals. To be successful, our terminals need to be supported by a focused, aligned and agile global team that adds value by Subject Matter Expertise, standardization and agile decision making.
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As part of the Process Automation team within the Operations Technology function, the TAS
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Product Coordinator is a key member of the TAS product team, responsible for contributing to the definition, design, and delivery of the next‑generation Truck Appointment System and Mobile Trucker App.
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This role ensures that product development is grounded in real operational and commercial needs, leverages global best practices, and delivers measurable value to customers and the business.
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The Product
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Coordinator will be instrumental in translating customer feedback, and strategic vision into actionable requirements and successful product outcomes following product new pillars where scalability and modularization will be our principles. Once the system is deployed at terminals, the TAS Product Coordinator will ensure systems stabilization by implementing problem solving techniques where there are performance gaps.
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Additionally, the role will drive standardization across terminals, collecting and managing TAS requirements, controlling all the TAS scope components, identifying possible risks and deviations and giving support during all product life phases.
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Focus areas/main deliverables
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Thoroughly researching and mapping TAS products in all existing APM Terminals status. Engage with terminals and customers to collect customer needs and pain points. Contribute in the creation of product development roadmaps.
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Participate in the product testing phases, from prototyping and Proof of Concepts to FAT, SAT, SIT, AUT, until Go Live. Once deployed, participate in product trainings, performance stabilization, standardize the product usage and WoW, promotes product adoption, supporting on prioritization, escalations and reporting.
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Key stakeholders
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PA Leads and Coordinators
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Terminals
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OEMs/suppliers, Tech
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OT Process Automation
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OT Optimisation
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GLASS/Automation Support
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Project Execution
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Labour Excellence
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Decarbonisation
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FLOW
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Lean
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Asset Maintenance
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OPS
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HSSE and Finance.
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Principal Accountabilities
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User & Market Discovery
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Document structured user research (interviews, workshops, VoC sessions) to capture requirements, pain points, and opportunities from all relevant personas.
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Develop and maintain customer personas and user journey maps for TAS and the Trucker App.
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Create process maps to understand actual situation without product implementation (as is) and desired state after product adoption (to be) and identify and quantify the value the product generates through Value Stream Mapping.
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Conduct market and competitor analysis to benchmark features, identify differentiators, and inform product positioning.
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Requirements Management & Product Definition
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Translate workshop findings, process mapping, and pain point analysis into clear, prioritized product requirements and user stories.
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Maintain