PpInstitut Marquès is part of a leading European group in reproductive medicine. /ppOur goal is to provide each patient with personalized treatment based on scientific excellence, technological innovation, and a caring, human-centered approach. /ppTo expand our team, we are looking for an bOperations Director /b with solid experience in clinical leadership, management, and clinic operations for our Barcelona clinic. /ph3Key Responsibilities /h3ollipb1. Clinic Leadership Management /b /pulliLead all aspects of clinic operations, ensuring alignment with regional goals and standards. /liliFoster a culture of excellence, empathy, and accountability across all departments. /liliServe as the primary point of contact for the clinic’s leadership team, including: /liulliMedical Director /liliLaboratory Director /liliNurse Manager / Team Leader /liliPatient Experience Manager / Team Leader /li /ulliExperienced in managing transitions (e.g., acquisitions, rebranding). /liliSkilled in managing cross-functional teams and aligning diverse stakeholders (local teams, central functions). /liliDrive a results‑oriented culture, setting clear goals and holding teams accountable for achieving clinical, operational, and financial targets. /li /ul /lilipb2. Patient Employee Experience /b /pulliChampion a patient‑first culture, ensuring every patient receives compassionate, timely, and high‑quality care. /liliPromote a positive, inclusive, and high‑performing work environment. /liliAddress and resolve patient or staff concerns promptly and effectively. /li /ul /lilipb3. Operational Excellence /b /pulliOversee daily clinic operations, including scheduling, resource planning, and service delivery. /liliEnsure compliance with clinical, laboratory, and regulatory standards. /liliMonitor and improve key performance indicators such as patient conversion, time to treatment, and satisfaction scores. /liliComfortable using dashboards and KPIs to inform decisions. /li /ul /lilipb4. Growth Performance /b /pulliDrive clinic growth through operational efficiency, local marketing support, and community engagement. /liliCollaborate with the Regional General Manager and central teams to implement strategic initiatives. /liliSupport financial performance through effective cost management and revenue optimization. /liliAbility to translate company strategy into clinic‑level action plans. /liliUnderstand key drivers of profitability and growth (e.g., margin management, treatment mix, etc.). /li /ul /li /olh3Key Performance Indicators (KPIs) /h3ulliPatient satisfaction and Net Promoter Score (NPS) /liliEmployee engagement and retention /liliClinical capacity and productivity /liliIC conversion – right mix and volumes /liliConversion rates and time to treatment /liliClinic revenue and growth targets and EBITDA /liliOperational efficiency and compliance metrics /li /ulh3Qualifications Experience /h3ulliProven experience in healthcare operations or clinic management, ideally in fertility or specialty care. /liliStrong leadership and team‑building skills. /liliExcellent communication and problem‑solving abilities. /liliAbility to manage multiple priorities in a fast‑paced, patient‑focused environment. /liliBachelor’s degree required; healthcare or business‑related field preferred. /liliCommercially savvy, with experience in revenue growth, business development, or managing PL. /li /ulh3Incentives /h3ulliPerformance‑based incentives tied to patient experience, clinic outcomes, and growth. /li /ul /p #J-18808-Ljbffr