Sr. Technical Account Manager, Strategic Industries - Global Financial ServicesJob ID: 3170486 | Amazon Web Services Singapore Private Limited
At AWS Enterprise Support we're looking for a Sr Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more. The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.
As we continue to rapidly expand AWS's Enterprise Support organization you'll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. You'll work with talented cloud technologists whilst expanding your knowledge of AWS products. You'll also have the chance to receive mentor‐ship and active support to achieve AWS certifications.
This role is within our Strategic Industries team. The Strategic Industries team are responsible for strategic accounts and seven industry business units across global verticals – Financial Services, Industrial and Manufacturing, Media and Entertainment, Telecom, Healthcare and Life Sciences, Energy and Utility, and Automotive. This role is in the Financial Services vertical. We're looking for someone with experience in Financial Services domain to help our customers achieve operational excellence on AWS at scale. You'll provide strategic guidance to customers on the implementation and operations of AWS Services, applying your knowledge of best practices to reduce operational risk, increase governance, and allow customers to get the most out of AWS.
The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join us!
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small‐ and mid‐market accounts to enterprise‐level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world‐class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission‐critical applications on top of AWS services.
Key job responsibilities
You'll build solutions, provide technical guidance and advocate for the customer
Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
Develop trusting relationships with customers, understanding their business needs and technical challenges
Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade‐offs, and risk management
Consult with a range of partners from developers through to C‐suite executives
Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
Being part of a wider Enterprise Support team you'll provide post‐sales, consultative expertise
Solve a variety of problems across different customers as they migrate their workloads to the cloud
Uplift customer capabilities by running workshops, brown‐bag sessions, etc.
A day in the lifeAs a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services.
Our Technical Account Managers partner with some of the most iconic businesses in the countryThese range from rising startups building their business from scratch through to large enterprises going through significant transformation. You'll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. Watch a short video about life as a Technical Account Manager team here https://www.youtube.com/watch?v=EBA_8o0F9D0
About the teamDiverse Experiences
Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee‐led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge‐sharing, mentorship and other career‐advancing resources here to help you develop into a better‐rounded professional.
Work/Life BalanceWe value work‐life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
10+ years of design/implementation/operations/consulting with distributed applications experience
10+ years of technical engineering experience
Bachelor's degree
Experience in internal enterprise or external customer‐facing environment as a technical lead
Preferred Qualifications
Knowledge of cloud based architecture, cloud services and experience in customer facing roles
Experience with AWS services or other cloud offerings
Experience in external enterprise customer‐facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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