Thanks to its complete integral service network, COSCO SHIPPING has become a top international brand. The upstream- and downstream links along the industry chain, such as shipping, terminals, logistics, shipping finance, ship repair and shipbuilding, have formed a sound industrial structure. The Corporation has invested in 56 terminals, including 49 container terminals, all over the world.
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About the Role
Our subsidiary COSCO SHIPPING Lines (Spain) S.A. seeking an Import Customer Service Specialist (m/f/d) to manage delivery orders, documentation, and customer communication for import operations.
Main Responsibilities
- Provide arrival information and delivery updates to customers.
- Respond to customer calls and emails promptly and professionally.
- Offer transport service options and quotations (Truck or TECO + Truck).
- Verify all documentation is correct (BL release, consignee authorization, etc.).
- Create and manage delivery orders accurately.
- Check payments and confirm deliveries.
- Notify customers of any delays or delivery issues.
- Send Proof of Delivery (POD) and ensure proper follow-up.
Requirements & Background
- University degree or higher education qualification.
- Minimum 1 year of experience in the maritime or logistics sector.
- High level of English and proficiency in Microsoft Office tools.
- Strong communication, coordination, and teamwork skills.
- Empathy, efficiency, and problem-solving ability.
- Commitment to continuous improvement and customer satisfaction.
- Basic training in environmental protection is a plus. xugodme
If you meet these qualifications and are ready to embark on a rewarding career journey with COSCO SHIPPING Lines (Spain), we invite you to apply today.