**Essential Job Functions**:
- Provide technical support in infrastructure services, responding to issues and assisting in tasks.
- Contribute to the implementation of infrastructure projects and assignments.
- Monitor and troubleshoot infrastructure systems, ensuring reliability and performance.
- Work with the team to enhance infrastructure effectiveness and address technical challenges.
- Support the development of infrastructure documentation, including incident logs and configuration records.
- Follow established best practices and standards in infrastructure service delivery.
- Utilize technical skills to address infrastructure issues and incidents.
**Basic Qualifications**:
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically, 4+ years of relevant work experience in industry, with a minimum of 1+ years in a similar role
- Proven experience in infrastructure technology analysis
- Proficiencies in data analysis and technical knowledge
- A continuous learner that stays abreast with industry knowledge and technology
**Other Qualifications**:
- An advanced degree in a relevant field is a plus
- Relevant certifications, such as CompTIA Network+, Microsoft Certified: Azure Fundamentals, or Google Associate Cloud Engineer, are a plus
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