Partner with the business in a true “IT as a Service” environment; provide resilient, best-in-class, cost-efficient IT Services to all ELEs in your Zone;
Responsibilities include:
* Collaborate with the Regional IT Infra Director to build and operate IT Infra services for all ELEs in your Zone;
* Lead IT transformation initiatives to segregate IT Infra assets and isolate IT Solutions in your Zone;
* Implement IT governance processes, including IT Service Management, for your Zone.
KEY ACCOUNTABILITIES :
* Define the IT strategy for the zone in partnership with the IT Director; manage the annual IT budget; support the Zone Business Leader in onboarding new companies;
* Implement a true “IT as a Service” model for IT Infra services and act as a Managed IT Service Provider for internal customers;
* Monitor and report on IT service quality and customer satisfaction based on KPIs and SLAs;
* Build and manage a distributed IT team across multiple countries, cooperating with regional teams, ensuring consistency and sharing best practices;
* Develop and provide a portfolio of IT Business Services aligned with business needs and manage the delivery to meet SLAs.
IT Infra & Security
* Define the IT Infrastructure strategy and roadmap with the Zone Business Leader and Regional IT Infra Director;
* Oversee daily operations of the Zone IT Infra team to deliver high-quality services within scope, budget, and time;
* Manage the transformation of legacy infrastructure into a segregated, future-proof landscape;
* Ensure compliance with Group and Regional IT standards and periodically audit IT Infra & Security postures.
IT Solutions
* Define the IT Solutions strategy and roadmap with the Zone Business Leader;
* Lead the IT Solutions team to deliver services within scope, budget, and time;
* Support and support transversal or shared IT Solutions, ensuring standards are followed;
* Drive IT Governance and Transformation programs to re-architect and re-engineer IT Infrastructure and Solutions;
* Implement standardized IT cost management, project management, and service management practices across all ELEs;
* Ensure compliance with regulations and assist with audits.
REQUIRED PROFILE
* Master’s Degree in Computer Science or related field; MBA or similar is a plus;
* Certifications in Project Portfolio Management, ITIL (mandatory), Scrum, COBIT, TOGAF, etc.; Lean Six Sigma is a plus;
Experience
* At least 5 years in a similar role;
* 5-10 years in project/program management in an international, industrial, or process-driven environment;
* Proven leadership in managing international teams and multiple reporting lines;
* Strong competencies in strategy, risk management, IT Service Management, and enterprise architecture;
* Experience in regulated environments like GxP or HIPAA preferred;
* Excellent communication, organization, and interpersonal skills;
* Fluent in English, with proficiency in tools like Microsoft Project, Gantt charts, Excel.
Technical Skills
* Knowledge of BPMN, UML, SCRUM, CMMi, GxP, GDPR;
* Experience with IT Service Management systems like ServiceNow;
* Data analysis skills for executive reporting;
* Knowledge of COBIT and ITIL certifications are advantageous.
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