Who are we?
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Lumon is a leading financial services company specialising in foreign exchange and international payments. We are passionate about empowering individuals and businesses to effortlessly manage their overseas transactions. Our mission is to become the world's most trusted currency partner and this underpins everything we do.
At Lumon, we believe in building trust through transparency, collaboration, and a shared commitment to achieving our goals. With big ambitions and a bold vision, Lumon is the adecuado place for those with the drive, ingenuity, and passion to help us reach them.
Sales & Operations Support Team
The Sales & Operations Team is essential to the growth of Lumon's Private Division and carries out important tasks to support our international sales teams as well as ensuring the smooth running of each international office.
In a nutshell, you will…
· Ensure the office is open during working hours and ready to receive customers and partners
· Welcome and support in-office visitors and staff in a friendly and professional manner
· Carry out various tasks to support the partner, dealing and onboarding teams, such as calls to verify customer bank details, touch-point calls to potential customers, collating customer documents to comply with due diligence and ensure smoother transactions...
· Assist the local sales team with event planning as needed
· Oversee office management, ensuring smooth daily operations
You should apply if...
· You have experience in customer service roles, phone based and customer facing
· You are organised, proactive, and thrive in a fast-paced, international environment
· You are fluent in both Spanish and English.
· You have a solid working knowledge of Microsoft Office (especially Excel and Outlook), and are comfortable learning new systems or tools
· You have strong attention to detail and take pride in producing high-quality work, even when juggling multiple tasks
· You're a natural problem solver who enjoys improving processes and making things run more efficiently
· You're comfortable working both independently and as part of a team, and can communicate effectively with stakeholders at all levels
The interview process
Our interview process involves 4 main stages.
· Up to 30 minutes with our talent team (Call/video)
· minute call with Hiring Manager (Video)
· minute call with Operations Manager (Video)
· Final stage in-person interview with hiring manager or regional sales manager
Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process please reach out if you do have any specific questions.