Overview
What will be your mission?
The Spa Director is part of the leadership team of individual MSpa International unit to achieve sustainable growth through analysis of business performance; a focus will be the establishment of a closer working relationship, and alignment of Spa operational practices with the hotel properties, business partners, guests and employees.
Responsibilities
- Communicate with team to identify areas for improvement and to develop and implement a continuous improvement program.
- To ensure all staff understand each of their own responsibilities and job descriptions correctly.
- To ensure to submit all reports that are accurate and concise to Operations and others concerned.
- To give clear understanding to team about spa cost and all spa expenses, i.e. petty cash spending, product usage etc.
- Conduct disciplinary action as needed, accurately tracking verbal and written warnings for violations of policy and/or procedures.
- Conduct weekly meetings with all staff about issues such as weekly revenues, problems, review of sales techniques, quality of staff work, training needs, and any other items of concern.
- Conduct any other related duties as assigned by the Operations Manager.
- Organize the upselling training program, spa promotions, and event training for each manager and their team.
- Monitor and curate retail displays and spa service displays in spa and public areas.
- Ensure retail displays are maintained and stock is interesting and engaging.
- Plan and create internal spa promotion packages with the Operations Manager and hotel.
- Submit updated reports to the Operations Manager.
- Maintain overall quality and standards strictly.
- Evaluate and guide all spa staff as needed to improve their skills and performance.
- Review Spa staff performance and document concerns and send to the Operations Manager.
- Monitor communication memos from Operations Manager for all staff to receive updated information.
- Work closely with the Hotel to ensure that Spa and hotel activities are coordinated.
- Collaborate with others to achieve common goals, serve effectively as both team leader and team member, and promote collaboration and teamwork.
- Ensure a good staff working environment and welfare within the area.
- Act as Liaison with Hotel General Managers and Department heads.
- Have a complete understanding of and adhere to the company’s policy and procedures.
- Have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health and safety.
- Report for duty punctually and wear the correct uniform with the name badge at all times.
- Carry out other duties as assigned by the management team.
- Establish good relationships and rapport with guests and colleagues.
- Ensure cleanliness and hygiene in work areas.
Qualifications
- Bachelor’s degree in Business and/or Hospitality Management
- At least 5 years experience in hospitality industry, preferably 5 stars hotel
- Previous managerial experience in a professional spa setting
- Keen on P&L; and selling skills
- Solid knowledge of spoken and written English
- Ability to make decisions
- Highly motivated and able to teach leadership skills
- Positive attitude toward leadership and teamwork
- International work experience beneficial
- Ability to relate to various cultures
- Well groomed and articulate
- Interest in Organizational Development
Why choose us?
At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
- Worldwide experience – diversity of 150 different nationalities.
- Career development opportunities full of national and international challenges.
- Wide range of training programmes to enhance your skills.
- Wellbeing initiatives, including adaptable working conditions.
- Team member recognition programmes, including Memorable Dates.
- Ability to make a difference through our sustainability programme and volunteering initiatives.
- Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
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