Patrique Mercier Recruitment FR is pleased to announce a remarkable opportunity for a Swedish Speaking End User Support Specialist. This role suits individuals who are enthusiastic about technology and dedicated to delivering superior support experiences. As a Swedish Speaking End User Support Specialist, you will be tasked with assisting Swedish-speaking clients by addressing their technical queries and ensuring effective solutions.
Responsibilities
* Provide exceptional support to end users in Swedish via various communication channels, including phone, email, and chat.
* Diagnose and resolve a variety of technical issues related to hardware, software, and network functionality.
* Guide users on effectively utilizing different applications and systems.
* Document all support interactions and outcomes in the ticketing system for accurate record-keeping.
* Collaborate with technical teams to escalate complex problems and recommend enhancements for support processes.
* Conduct follow-ups with users to guarantee the resolution of their issues and satisfaction with the support received.
* Stay informed on new technologies and updates to continuously improve service delivery.
Requirements
* Fluency in Swedish and English is essential, with excellent communication skills in both written and spoken formats.
* Experience in end user support or a similar customer service role is highly advantageous.
* Strong problem-solving skills and the ability to address technical issues effectively.
* Commitment to delivering outstanding customer service and a positive user experience.
* Familiarity with support ticketing systems and remote support tools is beneficial.
* Able to manage multiple priorities and work autonomously in a fast-paced environment.
* A passion for technology and a willingness to learn and adapt.
Benefits
* Competitive Monthly Salary
* Monthly Performance Bonus
* Fully Paid Training
* Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
* Health Insurance
* Private Health Insurance
* 2 Extra Salaries Per Year
* And Much More...