We are looking for a motivated and tech-savvy Reliability Support Engineer to join our B2B SaaS company and become the wizard that makes any platform issue disappear. With around 100 employees, our team is mainly based in Malaga, Spain, but we are incorporated in the US and the EU (with our top-corp registered in Delaware). Our Development team is based in Malaga, but if you code your best from the comfort of your own home or even from a different city—the location doesn’t matter, you do!
What is Plytix? Plytix PIM (Product Information Management) is a SaaS that helps our customers manage their product data. Our platform is the single source of truth for our customers. With Plytix PIM, customers can collaborate on their products, send them to e-commerce shops, create catalogs, and more. Instead of the usual corporate "who we are" text, watch this video, and if you like what you see, keep scrolling.
Development team
What’s the opportunity? If you enjoy solving technical puzzles and helping others, this is the role for you! You will dive into code, provide top-tier support, and ensure our clients experience the highest level of service. We value enthusiasm and expertise, turning customer and platform challenges into success stories. Ready for a new adventure with a fantastic team? We want to hear from you!
Responsibilities include:
* Monitor and troubleshoot production systems, respond to incidents promptly
* Implement automation strategies for manual tasks
* Check logs and alerts regularly
* Develop integrations between software solutions like Hubspot / Asana and create scripts to resolve known issues
* Help ensure SLAs are met
After 1 month: You will familiarize yourself with our tools and processes, start coding, and learn our product features. You'll perform small tasks to showcase your skills with support from our engineers and support team.
After 3 months: You should understand our product well enough to handle non-trivial issues independently, diagnose problems using logs and monitoring tools, propose automations, and document common issues and protocols.
After 6 months: You will be fully integrated, collaborating across departments, working autonomously, and performing tasks in both development and production environments.
Collaborations: You will work closely with the Support Manager, Customer Success, and Development teams to resolve issues and improve customer experience.
Curious about our culture? Take a peek into Plytix's office.
Plytix Office
Nice to have skills: Elastic, Grafana / Prometheus, Redis, RabbitMQ, Hubspot / Asana, AWS, K8s, Kong.
Why work at Plytix? Voted Spain's #1 employer by Great Place to Work 2023, with a welcoming culture, growth opportunities, flexible remote work, extra paid day off on your birthday, free lunches, and competitive salary (based on experience), private health insurance, Sodexo vouchers, and other perks.
Our culture
We’re a community of fun-loving, collaborative individuals who challenge the status quo and believe work should be exciting. We value diversity and equality, ensuring all candidates have equal opportunities regardless of race, gender, or background. We handle your data with care, in accordance with our privacy policy.
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