Who You Are
You're a collaborative and results-driven professional who thrives in a dynamic retail environment. As a Sales Supervisor, you help lead a team that delivers inclusive and exceptional customer experiences—both in-store and virtually. You communicate clearly, support others with empathy, and approach challenges with adaptability, enthusiasm, and a solution-focused mindset. You value diverse perspectives and foster a culture where everyone can contribute meaningfully.
What You’ll Do
People
* Inspire, coach, and support the store team while partnering with the host store to build a culture of accountability and performance.
* Assist the management team in onboarding and developing team members, ensuring everyone feels welcomed and supported.
Sales and Service
* Guide the team to prioritize inclusive, high-quality customer experiences that build loyalty and repeat business in store and through virtual Shopping.
* Ensure MK Ambassadors maintain client communication using all available clientelling apps and tools.
* Proactively manage client database to increase sales.
* Set and communicate clear sales goals and KPIs, ensuring all team members understand how they contribute to success.
Operations
* Promote a proactive approach to loss prevention, collaborating with store leadership to address concerns early.
* Use company communication platforms effectively and follow through on relevant updates and actions.
You’ll Need to Have
* Proven experience in retail, ideally within a fast-paced and customer-focused environment
* Ability to lead and collaborate with empathy, clarity, and respect for diverse working styles
* Comfort with technology and a willingness to use digital tools to enhance customer experience
* Resilience and adaptability in a dynamic retail setting
* Strong organizational and interpersonal skills, with attention to detail
* Familiarity with retail KPIs and Microsoft Office
* Proficiency in English (spoken and written)
What We Offer
* Cross-Brand Discounts & Private Employee Sales – Enjoy exclusive savings across all Capri brands.
* Vacation Allowance – Recharge with paid time off throughout the year.
* Internal Mobility Across Capri Brands – Explore new career paths within the broader Capri network.
* Employee Assistance Program – Confidential support for mental, emotional, and financial wellbeing.
Equal Employment Opportunity
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
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