Overview
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Security Managed Services Engineer
role at
NTT DATA, Inc.
Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.
As a Security Managed Services Engineer (L2) at NTT DATA, your role will be to ensure that our clients\' security infrastructures and systems remain operational. With a proactive approach, you\'ll monitor, identify, investigate, and resolve technical incidents and problems, restoring service efficiently. Your primary objective will be to handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA).
Responsibilities
Actively manage work queues, perform operational tasks, and update tickets with resolution actions.
Identify issues and errors early, log incidents promptly, and provide second-level support, communicating effectively with other teams and clients to extend support when needed.
Execute changes responsibly, flag risks and mitigation plans, and ensure all changes have proper approvals.
Collaborate with automation teams to optimize efforts and automate routine tasks, ensuring seamless handovers during shift changes.
Audit incident and request tickets for quality, contribute to trend analysis, and identify automation opportunities.
Assist L1 Security Engineers with triage and troubleshooting, and support project work when required.
Contribute to the change management process with thorough documentation and effective planning and execution of maintenance activities, aligned with standard procedures.
Qualifications
Experience with managed services handling security infrastructure and knowledge of ticketing tools, preferably ServiceNow.
Proficiency in active listening, with techniques like paraphrasing and probing for further information.
Excellent planning skills, with the ability to anticipate and adapt to changing circumstances.
Strong ability to communicate and engage across different cultures and social groups.
Adaptability to changing conditions and flexibility in approach.
Client-focused mindset, prioritizing user needs and a positive experience.
Positive attitude and ability to work well under pressure.
Willingness to put in longer hours when necessary.
Bachelor\'s degree or equivalent qualification in IT/Computing, or relevant work experience.
Workplace type: Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. xohynlm Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @ email address. If you suspect any fraudulent activity, please contact us.
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