IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. On behalf of IronFX, we are looking to hire a motivated Customer Support Officer (Spanish/ English speaking) to join our growing and dynamic and growing customer support team full remotely !
Job Description:
Provide support to customers via live chat, email and/or telephone
Resolve client queries and provide support when required
Be the liaison between client’s requests, customer service and back office operations
Offer support to the Business Development Managers
Ensure that all client’s requests are processed on time with no delays
Provide a quality customer support during the account opening stages as well as throughout the existence of the trading account
Promote the Company’s services
Drafting, monitoring daily reports and completing tasks assigned to them by the Head of Department or Management at a high level
Job Requirements:
Business fluency in English AND Spanish, both verbal and written is a must
Previous relevant experience (6 months-2 years) in online customer support (emails/live chat) or a similar role is a must
Experience and knowledge of using Microsoft Office/Outlook is a must
University Degree in Business Administration or a relevant degree
Ability to work under pressure in a fast-paced environment
Excellent communication and multitasking skills
Good time management and priority handling
Attention to detail
Initiative to find answers to new questions
Ability to diagnose and resolve problems
Remuneration & Benefits:
Competitive salary based on candidate’s experience and skills
Performance-based bonus (on a monthly basis)
Full remote work
Friendly, fast-paced, multinational and supportive working environment
Career development opportunities
Working Hours:
Monday-Friday; 9-hour shifts including1 hour lunch break (on a weekly rotation); between 07:00-22:00 Cyprus time
1 week night shift, once per month
Twice-a-year (for the duration of 1 month) working hours will be as follows; Saturday-Wednesday (Thursday & Friday off); 12:00-20:00 Cyprus time