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Customer Service Agent for a Femtech Company (Spanish and German Speaker), Barcelona
Client : Blu Selection
Location : Barcelona, European Union
Job Category : Other
Job Views : 71
Posted : 16.03.2025
Expiry Date : 30.04.2025
Job Description :
As the main point of contact throughout the breast aesthetic journey, the Patient Care plays a crucial role in assisting consumers. Your role in this position will be to proactively engage with customers prior to their surgery. This can be accomplished by supplying them with essential information about the company's offerings through various communication channels such as appointment reminders, and proactive follow-ups through calls, emails, and other channels.
Your responsibilities and impact as a Patient Care will be :
* Acting as a mediator between the consumer and the clinic to address any concerns or issues that may arise.
* Effectively addressing patient inquiries by delivering unbiased, precise, non-promotional, and non-medical information.
* Ensuring the customers have a positive experience fitting our client’s quality standards.
* Coordinating an onboarding process for interested customers, guiding them through the necessary steps to become a valued client.
Skills, qualifications, and interests you need to succeed in this role :
* Native level of Spanish with a fluent level of German and English (at least C1).
* Already based in Barcelona or metropolitan area.
* Having excellent verbal and written communication skills.
* Being able to work independently in a fast-paced environment.
* Being able to quickly understand customers’ needs and dealing with their emotions.
* Having a well-organized and structured way of working.
* Minimum 1 year of experience working in a customer service environment.
* Data entry skills and knowledge of Microsoft Office (Word, Excel, and Outlook).
* Previous experience working in the medical (aesthetics) field would be a plus.
* Previous experience working with Zendesk and Salesforce would be a plus.
What’s in it for you?
Contract: permanent + 2 month probationary period.
Competitive salary.
Benefits :
* Meal voucher, 27 days of vacation + your birthday off, pension plan, mental health policy.
Working hours :
Mon-Fri 9-18.
Hybrid work model.
Health insurance :
Private health + life insurance.
Your future company :
Our client is a rapidly growing global team at a renowned global medical technology company. The organization is dedicated to enhancing patient safety and aesthetic outcomes, with a primary focus on the breast aesthetics and reconstruction market. They are revolutionizing the femtech industry through innovative design, development, manufacturing, and marketing of silicone gel-filled breast implants.
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