Helly Hansen is looking for a Customer Operations Rep IT (m/f/d)
Barcelona
Job Title: Customer Operations Representative (Italy)
Location: Barcelona, Spain (on-site)
Terms: Full-time
About the Role
We are looking for a Customer Operations Representative to join our South European Customer Operations team, supporting our Italian wholesale and B2B customers.
In this role, you will play a key part in managing the end‑to‑end order lifecycle, coordinating deliveries, and supporting after‑sales processes. You will work closely with Sales, Logistics, and Finance to ensure an excellent customer experience and contribute to the continued growth of one of Norway’s most internationally recognized consumer brands.
This position is idóneo for someone who enjoys combining customer interaction, operational excellence, and cross‑functional collaboration in an international environment.
Key Responsibilities
- Deliver first‑class customer service to Italian wholesale and B2B customers
- Act as a key point of contact for order‑related questions, deliveries, and after‑sales topics
- Proactively communicate with customers regarding order status, availability, and potential changes
- Contribute to continuous improvement initiatives and the Service Excellence strategy
- Balance customer needs with cost‑effective and value‑driven solutions
Order & Operations Management
- Support and follow up on order entry to ensure accuracy and completeness
- Verify pricing, discounts, and commercial terms according to seasonal deadlines
- Monitor product availability and coordinate closely with Sales and Logistics on changes affecting ordersEnsure timely order release to meet requested delivery dates
- Handle returns, chargebacks, and order‑related exceptions
- Support the monthly forecasting process and follow up on shipping targets for the Italian market
- Work closely with Sales, Finance, Logistics, and other internal teams to ensure smooth operations
- Contribute to a strong team culture through collaboration, knowledge sharing, and back‑up support
- Participate in local or global projects when required
What You Bring
Experience & Qualifications
- Experience in customer service, customer operations, or order management role
- Strong operational mindset with attention to detail and follow‑through
- Ability to manage multiple priorities in a fast‑paced environment
- Comfortable working with IT systems; ERP experience is an advantage
- Native Italian and fluent English (main working language)
- Spanish or French is a plus
Personal Attributes
- Customer‑focused with a proactive, solution‑oriented approach
- Strong communication and collaboration skills
- Organized, reliable, and comfortable working with deadlines
- Positive team player with a continuous improvement mindset
What We Offer
- A role within a young, dynamic, and international team
- A culture of ownership, empowerment, and continuous improvement
- Opportunities to grow and develop within Customer Operations and the wider organization
- An exciting phase of growth within a strong international brand
- Working out of the newly opened South European HQ, located in the heart of Barcelona, set within a characterful historic building
- Employee discounts on our products
Equal Opportunity Statement
We are an equal opportunity employer. All applications will be assessed solely on the basis of skills, experience and potential, in compliance with applicable laws.
Any questions can be directed to
Application is only accepted in the portal (due to personal data protection rules) and not later than 29th May 2026.
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