Today, HP is a Fortune 50 company with over $50 billion in revenue and nearly 50,000 employees worldwide across 190 countries. HP is driven by innovation, a core part of its identity since 1939, continuously reinventing itself. We challenge convention and strive to surprise the world.
About the Role
As a Senior Inside Presales Technical Consultant, you will provide technical presales support for HP's Commercial portfolio, including Personal Systems and Printing products, services, and solutions. Our team supports multiple languages globally, fostering a diverse and collaborative environment.
Key Highlights
This role involves ongoing face-to-face, hands-on, and virtual training sessions on cutting-edge technologies, HP's leading products, and solutions, both locally and internationally.
Mission of the Senior Inside Presales Technical Consultant (TC)
Our mission is to support sales opportunities by providing technical guidance through various communication channels. You will assist our End-User sales and Channel teams in navigating HP's Personal Systems and Print products, solutions, and services to secure business wins and deliver an excellent total customer experience (TCE).
Responsibilities
* Provide technical recommendations, guidance, and support on HP Personal Systems and Print offerings.
* Respond to and track technical questions from internal or external requestors.
* Present the advantages of HP’s products and solutions.
* Assist sales representatives in responding to customer requests (RFI, RFP, RFQ).
* Support sales opportunities with in-depth technical knowledge of HP’s offerings.
* Provide updates on technical and environmental regulations.
* Deliver training to other departments on HP products and solutions.
* Manage technical escalations and provide proactive updates to the sales community.
* Collaborate with technical resources within Presales or worldwide divisions to ensure high service quality and TCE.
* Maintain a high level of technical and professional competence.
Knowledge / Skills Required
* Proficiency in spoken and written German and English; knowledge of additional languages is advantageous.
* Bachelor's degree or equivalent experience, preferably in a technical, engineering, or computer science field.
* Extensive experience with computer and printing technologies, hardware, operating systems, software, and networking.
* Strong analytical, organizational, troubleshooting, and problem-solving skills.
* Self-motivated with minimal tactical guidance and a continuous learner mindset.
* Minimum of 5 years relevant work experience.
Career Path
This role serves as an entry point within the Presales TC community, with opportunities to advance to roles such as Team Lead, Supervisor, or move into specialized or other departmental roles like Technical Marketing, Product Management, or IT.
Benefits
* Opportunity to work internationally with diverse colleagues.
* Growth and career development via HP’s learning platforms and LinkedIn Learning.
* Attractive benefits including health and life insurance, meal vouchers, product discounts, flexible working hours, and more.
* Participation in global resource groups supporting women, Pride, young employees, sustainability, and disability initiatives.
* Engagement in community volunteering, onsite fitness facilities, health services, and wellness programs.
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