Our people make all the difference in our success.
We have a number of exciting permanent opportunities to join Cigna as a Customer Service Representative where you will be part of our Global Service Centre supporting clients from across the globe.
Cigna will provide all the training and resources to successfully perform in the role. You will be required to attend the Madrid office at least once a week.
Applicants should:
Be able to commit to 39 hours/week. Tuesday to Saturday from 12:15 to 20:03
Be able to commit to a 6-week induction training from our start date within the office.
Be comfortable to work in a hybrid role
Job Description
- You are a member of the Integrated Health Team, servicing the International Organizations. More specifically you'll take part in the CARE team, a team of non-clinically trained staff, and close work together with the CARE teams worldwide (Antwerp - Madrid - Kuala Lumpur - Singapore - Greenock - Nairobi)
- You are responsible for the timely sending of all Guarantees of Payments together with your colleagues. The Guarantee of Payment is a confirmation towards the hospital regarding length of admission, treatment and insured amount.
- To be able to provide this confirmation, the following steps are necessary:
*You analyze requests for medical treatments and hospitalizations.
*You verify the patient's extent of cover, our relationship with the provider, the need for medical review and the costs.
*You monitor the file from an administrative perspective and work in close cooperation with the Care Coordinators and Case Managers.
*You have frequent contacts with medical providers and individual insured, mainly by phone, to obtain all necessary information.
*You are the focal point of contact for hospitals regarding all their questions related to the Guarantee of Payment.
- All our clients and medical providers are internationally located. Therefore you manage the English language well, both spoken and written.
Cigna Corporation is a general health service company. We provide healthcare products and services, group disability, life and accident insurance and international insurance - directly to individuals through employers and intermediaries.
Cigna's mission is to improve the health, well-being and peace of mind of those we serve.