Located on Avenida Tibidabo, our third Casa in the city will include a state-of-the-art gym, a full-service spa and hair salon, an 18 m² outdoor pool, a café, and two floors of club space.
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What we are looking for in a Floor Manager...
- Leading service on the floor and supporting the team to provide warm, friendly and efficient service according to our standard operating procedures.
- Ensuring our full allergy procedure is followed to protect the safety of our members, guests and team.
- Being visible on the floor and touching every table to check in on their experience.
- Getting to know members, remembering their names and building connections.
- Leading by example with consistency, clarity and fairness to drive a productive and happy team. Creating a sense of fun and community within the team.
- Coordinating tasks, delegating responsibilities and working with other departments to ensure efficient service.
- Possessing a strong understanding of our food and drink to monitor quality, make recommendations, pairings and accommodate specific requests.
- Monitoring Mystery Guest / Chilli Reports/ member and guest feedback and addressing areas for improvement.
- Communicating openly across departments and working with the management team to deliver elevated experiences.
- Resolving any complaints and handling all interactions with the highest level of hospitality and professionalism.
- Supporting recruitment and onboarding new starters according to staffing levels/ head counts.
- Conducting coffee chats and performance reviews according to company guidelines, assessing performance levels and development opportunities.
- Ensuring all opening and closing procedures are completed to standard.
- Maintaining an organised and clean working environment, ensuring all hygiene and safety standards are met.
- Wearing the correct dress code and maintaining the highest level of grooming standards. Checking and maintaining uniform and grooming standards of the team.
- Leading motivating and informative daily team briefings in preparation for shift, to include any menu changes, specials and tastings.
- Preparing and monitoring efficient team rotas and reducing unnecessary overtime.
- Supervising, coaching and training on the job.
- Managing yours and the team's Soho Learn attendance to enhance skills, knowledge and passion.
- Following all company policies and procedures in relation to code of conduct, health & safety, security and confidentiality.
- Supporting the wider team as needed on an ad-hoc basis.
- Developing and maintaining positive, productive and professional relationships with the team, treating everyone with kindness and respect.
What's in it for you?
- Team meal whilst on shift prepared by our chefs
- 50% Team discount on Food & Drink, 7 days a week
- Team Room Rates; Any Bedroom, Any House, $100 a night
- Birthday Day Off
- Discount on Cowshed products and Soho Home (up to 50%)
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. xpzdshu
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.
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