What you will do:
- Evaluate and report on suitability of installation sites prior to installation
- Carry out the successful completion of installation and commissioning of Epson C&I; products at customer sites, based on the terms and conditions outlined in the customer sales or commissioning agreement.
- Directly support C&I; customers and end users, helping to identify and resolve technical problems with C&I; products
- Liaise with other field service staff, both Epson and service partners, to share information
- Monitor product failure to identify any ongoing problem that may require attention and provide feedback to the Manager Technical Support. Escalate technical issues concerning C&I; products through the established technical escalation route
- Create training content and deliver courses on current and future C&I; products for Epson staff, customers, end users and service partners
- Initiate and maintain effective communications with service partners on issues with C&I; products
- Provide technical support expertise to sales exhibitions and events
- Keep allocated company products, test equipment and tools in good working order
What we ask for:
- Demonstrable experience in field service (printing industry), technical support or production support
- Ability to travel to customer sites across Spain and occasionally Portugal
- Experience with UV software e.g. Adobe suites
- Experience with colour management process used in the printing industry
- Good understanding of electrical engineering
- Proven experience in delivering practical solutions within a support environment
- Team player capable of operating and contributing under pressure and to deadlines according to workload variances
- Fluent in local language and English, verbal and in writing (write technical documents & reports)
- Good knowledge of MS Office and general technology application
We are keen to hear from you even if you don’t match all listed requirements, but you identify with our brand and passion for innovation.
What we offer:
We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions.
Our commitment to the environment: We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society.
Our people: We believe a healthy culture, strong values, teamwork, and contribution from a diverse range of individuals will help us to strive for excellence.
Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team.
If you require additional assistance for your application or wheelchair access to our facilities, please email A member of our team will be happy to assist you.
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