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Client service director (sector media)

Madrid
Indefinido
Catenon
Publicada el 20 agosto
Descripción

The role will work across all current agency clients, ensuring accounts run smoothly and efficiently, providing all requested services and reports, and influencing media investment strategies. The successful candidate will also be involved in prospecting, supporting the managing director in preparing and presenting to potential clients. A significant part of their duties will involve working closely with clients’ media agencies, leveraging results, and exploring business opportunities.

RESPONSIBILITIES :

Media Agencies Relationship and Opportunities (40%)

* Reception of briefing from client’s agencies, analysis of briefing, delivery of campaign objectives to the media team
* Creating, maintaining, and strengthening relationships with media agencies
* Identifying revenue opportunities through analysis of clients’ spending and media investments
* Monitoring and managing media campaigns from the client/agency side
* Supervision of administrative coordination across all accounts
* Reception of briefing from client, analysis, delivery of campaign objectives, and media planning if necessary

Prospecting (35%)

* Developing prospecting strategies
* Presenting offers and proposals to prospects, media planning if necessary, liaising with internal approval and credit checks

Client Handling (25%)

* Following up on revenue objectives with clients
* Developing client strategies and plans
* Media planning
* Overseeing summaries and reports to clients
* Handling client calls and main requests
* Contract renewal with existing clients
* Assets remarketing

SKILLS PROFILE :

* Minimum 12 years’ experience in media and client services
* Fluent in English and Spanish (written and spoken) – interviews will be conducted in English
* Proven negotiation skills and experience
* Strong profit-oriented mindset
* Commercial and entrepreneurial acumen
* Attention to detail
* Good communication and people skills
* Ability to build relationships with clients, media agencies, and internal stakeholders, with negotiation skills integral to the role
* Ambitious, eager to succeed, and committed to going the extra mile
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