Pb Property: /b SHA Mexico /ppb Location: /b Based in Cancun, Mexico, this role offers the opportunity to lead one of the world#39;s most sought-after luxury hospitality destinations. /p pb Job Purpose: /b /p p The General Manager will be responsible for leading SHA Mexico, a flagship property of the internationally acclaimed SHA, delivering world-class luxury hospitality combined with preventive medicine and holistic wellness. /p p The successful candidate will combine strategic vision with a hands-on operational approach, driving exceptional guest experiences, financial performance, and a high-performing, values-driven organizational culture. /p p The role requires a “Think Global, Act Local” mindset, strong business orientation, operational expertise, and the ability to work with a multicultural, high-profile, and international clientele. /p pb Main Duties Responsibilities: /b /p ulli Lead and manage all operational aspects of SHA Mexico, ensuring the highest standards of luxury service, wellness programs, and guest experience. /lili Drive a visible, hands-on leadership style, ensuring consistency, operational excellence, and strong culture engagement across all departments. /lili Foster and embed AB Living Group’s core values in the organization: Excellence, Evolution, Honesty, Caring, and Happiness /lili Build, develop, and retain a high-performing leadership team capable of delivering operational and strategic results. /lili Oversee financial performance, including budget execution, revenue management, cost control, and KPIs. /lili Ensure the property delivers a seamless guest journey for VIP and international clientele, maintaining personalization and memorability. /lili Serve as the public face of the property, engaging with high-profile guests, stakeholders, and media as needed. /lili Promote innovation and continuous improvement initiatives, keeping the property at the forefront of luxury wellness hospitality. /lili Ensure compliance with all legal, safety, health, environmental, and operational standards. /lili Protect assets, manage capital expenditure planning (CAPEX), and ensure long-term property value. /li /ul pb Job Profile: /b /p ulli Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or related fields. /lili Advanced studies in Wellness Management, Luxury Hospitality, or an MBA considered an advantage. /lili Minimum 15 years in luxury hospitality, with at least 3–5 years in a General Manager or Director of Operations role. /lili Experience with international ultra-luxury brands. /lili Proven expertise across Rooms Division, Food Beverage, Finance, and Commercial functions. /li /ul pb Languages: /b /p ulli Fluent English and Spanish required. /lili Additional languages considered an asset. /li /ul pb Specific Competencies: /b /p ulli Strategic vision and business orientation. /lili Think Global, Act Local mindset. /lili Strong operational leadership and hands-on execution. /lili Ability to combine strategy and daily operations effectively. /lili Strong focus on guest experience and personalization. /lili Ability to influence and manage high-profile stakeholders. /lili Adaptability to multicultural environments. /li /ul pb Technological Skills: /b /p ulli Proficiency in property management systems and operational software. /lili Advanced knowledge of Microsoft Office or Google Workspace. /lili Experience in data-driven operational decision-making. /li /ul pb Skills Chain of Command: /b /p ulli Proactivity /lili Analytical skills /lili Results-oriented /lili Interdepartmental integrator /li /ul pb Competencies based on our values: /b /p ulli Excellence | We strive for excellence in everything we do, making it a habit /lili Evolution | We are committed to constant improvement and innovation /lili Honesty | We prioritise honesty and loyalty in everything we do /lili Caring | We genuinely care for our guests, our team, our planet, and our resources /lili Happiness | We enjoy the journey,facing challenges with passion and enthusiasm /li /ul pb Other Competencies and Skills Required: /b /p ulli Strong business orientation and strategic mindset. /lili Ability to work in international and multicultural environments. /lili Excellent interpersonal and communication skills. /lili Ability to manage multiple priorities simultaneously. /lili Willingness to travel as needed. /li /ul