**Delivery Manager - Billing & Collections**
**Location**: Remote (EMEA, LATAM, NORAM)
**Role Summary**
Lansweeper is transforming its global Quote-to-Cash and subscription management landscape. The **Delivery Manager - Billing & Collections** leads all **Invoice-to-Cash (I2C) transformation initiatives**, owning billing architecture, tax automation, integrations, and the systems that support invoicing, payment flows, collections, and revenue handoff.
This role does **not** own BAU operations. It focuses on change, system improvements, automation, compliance logic, and cross-functional delivery across all subsidiaries and billing models.
**Key Responsibilities**
**1. Leadership & Delivery Ownership**
- Lead, coach, and develop a team of analysts, system administrators, and developers.
- Own prioritization, sprint planning, and delivery of all I2C system and automation enhancements.
- Drive delivery excellence across billing logic, payment processing, collections automation, tax calculation automation, and financial compliance projects.
**2. Systems Ownership & Architecture**
- Own the I2C systems landscape, coordinating with the NetSuite Lead and Integrations Specialist to ensure:
- Stable, scalable integrations (Salesforce Fonoa->ZAB Avalara-> NetSuite Banks /Adyen Finance).
- Reliable operation of billing scripts, bundles, tax engines (Avalara), and payment gateways (Adyen, Cleverbridge).
- Architect cross-system logic related to tax calculation, jurisdiction mapping, VAT rules, and multi-country billing requirements.
**3. Collections & Cash Management (Transformation Focus)**
- Implement tools and logic that reduce DSO and improve cash performance.
**4. Tax Calculation Automation & VAT Returns (Systems Focus)**
- Own tax calculation architecture across Zones, countries, and billing flows.
- Deliver improvements in VAT/GST logic, cross-border rules (reverse charge, exemptions), and tax engine updates.
- Lead technical enablement for compliant VAT return processes, ensuring systems produce accurate data for Finance and external advisors.
- Partner with Finance to ensure tax outputs, audit trails, and reporting meet regulatory expectations across all jurisdictions.
**5. Revenue Handoff & Financial Compliance**
- Ensure clean GL mapping, revenue element creation, and multi-book accuracy.
- Support Finance and FP&A; with automated revenue workflows, usage reconciliation, and IFRS-aligned processes.
- Maintain SOX-aligned documentation and change control.
**6. Customer Experience & Enablement**
- Improve the financial customer journey: renewals, invoice delivery, billing updates, refunds, and credit processes.
- Support Digital, Assisted, and Enterprise sales motions by ensuring clean and consistent billing data.
- Drive adoption of self-service billing and tax-compliant invoicing capabilities.
**What Success Looks Like**
- Stable integrations and automated billing/tax workflows with rapid issue resolution.
- Delivery of strategic initiatives such as:
- Dunning automation
- Auto-charge / auto-renew
- Tax calculation automation & VAT workflows
- Payment gateway consolidation
- IFRS-aligned revenue automation
- Flexible billing for enterprise deals
- A high-performing, proactive I2C delivery team.
- Strong partnership with Finance, RevOps, Legal, Engineering, and Business Applications.
**Requirements**:
**Must-Have**
- 5-10 years’ experience in Billing, Collections, Finance Ops, Tax Technology, or Q2C delivery in a SaaS/recurring revenue environment.
- Strong understanding of NetSuite, billing systems (ZoneBilling/Zuora/Chargebee/Maxio), tax engines (Avalara or similar), and payment gateways.
- Excellent communication skills and demonstrated leadership in cross-functional delivery.
**Nice-to-Have**
- Multi-book (IFRS/GAAP) experience.
- Experience delivering automation and integrations using Workato, Celigo, APIs, or similar tools.
- Multi-entity / multi-currency and cross-border tax exposure.
- Exposure to Salesforce, revenue recognition, and digital sales flows.
**Why Lansweeper**
- High-visibility leadership role during a major global transformation.
- Direct influence on billing, tax automation, subscription management, and revenue scalability.
- Opportunity to shape the systems powering Lansweeper’s growth to €500M ARR.
- Close partnership with Finance, Sales, Product, Engineering, Data, and Business Applications.
**Our Offer**:
- **Competitive salary** aligned with experience and SaaS industry benchmarks.
- Comprehensive **benefits** package (insurance, pension, allowances, and bonus scheme).
- Opportunities for **career growth and learning** — with exposure to product, engineering, and strategic Q2C transformation.
- **Flexibility** in working hours and **remote/hybrid** work across EMEA.
- Company‑wide events, team meetups, and general engagement initiatives.
**Company Info**:
Lansweeper is the Technology Asset Intelligence platform that transforms raw