Are you a Service Delivery Manager (SDM) - Information Security in Barcelona seeking a new interesting challenge?
Se pueden requerir diversas habilidades interpersonales y experiencia para el siguiente puesto. Por favor, asegúrese de consultar la descripción a continuación con atención.
If your answer is yes, it's your lucky day so keep reading, it can be just what you're looking for!
WHAT WILL YOU DO?
We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:
* Serve as the primary point of contact for stakeholders regarding InfoSec services.
* Build and maintain strong, trust-based relationships with client leadership and technical teams.
* Oversee the delivery of Cyber Defense and GRC services, ensuring SLAs and KPIs are consistently met or exceeded.
* Act as the highest point of escalation for service delivery issues and manage critical incidents smoothly.
* Coordinate technical teams, including Cyber Defense and GRC SMEs, ensuring alignment with project goals and client priorities.
* Lead regular service review meetings, including weekly, monthly and quarterly business reviews.
* Present performance metrics, continuous improvement initiatives and strategic recommendations. xqysrnh
* Identify opportunities to optimize service delivery processes, improve customer satisfaction and add strategic value.
WHAT TECHNOLOGIES, METHODOLOGIES OR TOOLS WILL YOU USE?
* IT Service Management
* Service Delivery Management
* SOC
* SIEM
* Vulnerability Management
* Incident Response
* GRC
* Risk Management, Compliance and Audits