Make an impact with NTT DATA
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Your day at NTT DATA
The Service Delivery Manager is a seasoned subject matter expert, responsible for overseeing the end-to-end delivery of managed services contract to the client.
This role supports the business and protects the company's reputation by taking responsibility for contract management for complex contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are often complex by nature and are typically across multiple sites and/or service offerings.
The Service Delivery Manager involves proactive client communication, project management, technical oversight, and problem-solving. Key responsibilities:
* Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).
* Acts as the primary point of contact for client inquiries, escalations, and feedback.
* Understands client business needs and objectives to tailor required services accordingly.
* Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
* Collaborates with technical teams to resolve client issues and incidents promptly.
* Monitors and assesses client satisfaction regularly through feedback mechanisms.
* Takes proactive measures to address client concerns and continuously improve service quality.
* Develops