We are looking for a B2C Customer Service Representative with bilingual English and native or bilingual fluency in Italian or Spanish, ready to elevate the customer experience across our Multibrand group. A true passion for helping others, adaptability, and a solution-driven mindset are essential to thrive in this role.
This position reports to the B2C Customer Success Manager and follows a hybrid work model: 3 days per week in our Barcelona office and 2 days working from home.
What you’ll do:
* Provide exceptional customer support via phone, email, and chat in English and Italian or Spanish, ensuring a seamless and high-quality experience for our rider community.
* Assist customers with inquiries, complaints, and product information regarding our motocross, mountain biking, and cycling gear, apparel, and accessories.
* Develop strong product knowledge to support customer interactions with clarity and confidence.
* Accurately document all customer communications in our CRM system.
* Collaborate with internal teams to resolve more complex or technical customer issues.
* Gather and report customer feedback to help improve our services and products.
What you bring:
* Bilingual English (C2/native level) is required.
* Native or bilingual fluency in Italian or Spanish is mandatory.
* Excellent communication and interpersonal skills.
* A customer-oriented mindset with strong problem-solving skills.
* Ability to multitask and remain calm under pressure.
* Comfortable using Microsoft Office and CRM tools.
1. Nice to have:
* Experience with Salesforce, SAP, or Zendesk is a plus.
* Previous customer service experience is a bonus, but not required.
* Any additional European language is a plus.
2. Ready to join us? Apply now or send your CV directly to adelinamanea@foxracing.com – we’re excited to hear from you!