Schaman Growth Account Manager (Madrid-Spain)
Schaman is a Spanish scale-up that develops the leading AI Customer Service tool.
Our AI SaaS product is used by large companies at national and international level to serve their customers in an automated way, both through digital channels and by assisting call centre agents.
Our AI technologies allow us to understand the need expressed by each customer and address it in a fully automated and, above all, fully personalised way, considering in real time all available information for that customer.
These capabilities make it possible to significantly impact our clients' main operational KPIs, achieving a broad cost reduction alongside an improvement in customer service quality.
We are looking for a driven and relationship-focused Growth Account Manager to join our Sales team and take ownership of a portfolio of enterprise accounts across global markets.
You will work hand in hand with the Sales & Marketing, Customer Operations, Product & Innovation and Strategic Solutions teams, acting as the commercial engine that drives retention and expansion revenue across your portfolio.
Establish trusted relationships with key stakeholders and senior leaders within existing customer accounts (customer operations, call centre, innovation, networks and IT).
Collaborate closely with Customer Success, Product and Support teams to ensure customer outcomes and identify growth opportunities.
Prepare and deliver proposals for expansions, negotiate commercial terms and close upsell deals.
Rigorously follow the defined account management and sales processes.
Consistently use CRM to track account activity, pipeline, renewal dates and expansion opportunities.
Act as the voice of the customer internally, providing feedback to improve product and service offering.
Support partner-related activities within existing accounts (joint account planning, co-selling, partner alignment).
Reporting to the Head of Sales / Account Management with exposure to C-Level stakeholders.
Fluent in English and Spanish.
Strong telco vertical expertise and experience managing and growing existing B2B accounts.
Proven track record in account management, renewals and upselling within complex software or technology environments.
Excellent relationship management, communication and presentation skills.
Strong experience in B2B sales or account management, ideally in high-ticket or SaaS solutions.
Familiarity with AI technologies, CRM systems and customer service tools.
High integrity and trustworthiness, essential for managing long-term customer relationships.
A hybrid work model combining remote working and an in-office presence (Madrid).
~ Flexible hours — balance your personal and professional life however you like!
~24 working days' holiday.
~ Private health insurance.
~ A professional development plan tailored to your profile and professional interests.
~ One-to-one English classes tailored to your personal and professional goals.
~ Coffee, drinks and snacks are always available to help you recharge!
Our mission is to transform customer service to improve people's everyday lives.
The new digital economy has introduced customer service as a new competitive factor — people are not willing to waste their time on inefficient, low-quality processes.
We want to change the customer service paradigm with the impact of Schaman's AI technology:
An ambitious, emerging AI technology provider in a growth and expansion phase.
The project only moves forward as its team members grow.
AI is driving a new industrial revolution, and it is fantastic to learn and work closely with this transformative technology.
are looking for a challenge in a high-growth scale-up that is revolutionising the customer service sector,
want to develop your skills in account management and the SaaS environment,
feel comfortable in dynamic, high-performance environments,
and are driven by the desire to help your clients grow, make their projects happen and achieve their goals,