Are you familiar with Palo Alto technology? Do you hold the PCSNE? Do you want to work for a global managed service provider?
If the answer is yes, we would love to hear from you! We are hiring a L2 Support Specialist to join our team in Madrid to work in our global technical support team, collaborating with engineers across the world.
As a member of the Services Solutions Practice, the L2 Support Specialist will fulfill a supporting role within the business unit. You will drive best in class practices to assist the department to ensure services delivery excellence and will contribute to a high performance environment in order to achieve and maintain high levels of customer satisfaction.
Responsibilities:
* Provide technical support, including configurations, troubleshooting, and best practices.
* Manage and track support cases, ensuring timely issue resolution and follow-up.
* Diagnose and resolve complex technical issues using fault isolation and root cause analysis.
* Maintain and update customer documentation.
* Clarify system specifications, understand business workflows, and offer objective system use recommendations.
* Analyze system requirements, provide independent advice, and develop agreed-upon solutions.
* Implement new systems and offer ongoing support as required.
Desired Skills:
* Fluency in English & Spanish.
* Demonstrable technical support experience with Palo Alto technologies, working at a PCNSE level.
* In-depth routing & switching experience (BGP, OSPF, VLAN).
Nice to Have:
* Fluency in another European language.
* Experience working with other networks & security vendors such as Cisco, Checkpoint & F5.
Benefits:
* Mental health support: Offers employee assistance programs, "calm" rooms, and resources and education to support mental wellbeing.
* Health insurance: Offers private medical insurance.
* Time off: Offers vacation and sick pay.
* Parental leave: Offers parental leave policies.
* Flexible working: Offers flexible working and hybrid working.
* Career development: Offers career development opportunities and exposure to diverse challenges.
* Learning: Offers continuous learning.
* Employee resource groups: Offers 10 employee resource groups.
Salary: Up to €41,500
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