MISIONWHAT IS THE TASK OF A DCS?A DCS is the main point of contact between the client and ROIBACK. Their primary task is to increase sales for each client in their portfolio by optimizing online marketing channels and advising on new trends in online marketing, competitiveness, and profitability. Providing excellent service to clients is crucial, involving quick and accurate issue management in line with ROIBACK's service agreements.POSITIONWHAT ARE THE FUNCTIONS OF A DCS?Manage the accounts of assigned clients.Help define sales and service targets.Monitor regularly whether sales and service quality targets are met.Identify opportunities for account optimization and implement action plans to maximize revenue through direct channels, reporting on progress.Advise on online marketing trends, including promotional campaigns, email marketing, SEM investment, and membership strategies, to maximize ROI.Provide guidance on pricing and revenue management improvements for the direct channel.Implement new value-added products offered by ROIBACK.Address client needs related to marketing changes, coordinating with relevant departments for resolution.Maintain client loyalty through regular contact, calls, site visits, and ongoing assessment of their needs and progress.PROFILEWHAT CHARACTERISTICS DOES A DCS NEED TO HAVE?Analytical and rigorous, with careful KPI analysis to detect trends and causes.In-depth knowledge of the client's product or hotel to tailor impactful actions.Commercial and proactive, maintaining a customer-focused attitude.Flexible in organizing daily tasks and prioritizing profitable actions.Proactive in offering solutions to clients.Interested in becoming an expert in online marketing tools, techniques, and ROIBACK products, with the ability to educate clients on their use.At Roiback - HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities truly make a difference.
#J-18808-Ljbffr