We’re seeking a passionate colleague to join our Anaplan team as a Customer Care Specialist.
In this role, you build trusted relationships with our customers. You deliver meaningful improvements, troubleshoot issues, and support their Anaplan Supply Chain models. By identifying and implementing customized solutions, you’ll play a key role in optimizing their operations. As a trusted advisor, you’ll bridge the gap between business needs and technical execution, becoming an essential partner in their success journey.
You build and nurture strong client relationships, embodying the “warm Bluecrux bath” that fosters trust and confidence in our brand.
You lead the resolution of various Anaplan-related challenges for key customers, collaborating with experienced colleagues (Anaplan model builders and Solution Architects) on complex topics to ensure business-oriented and technically sound solutions.
You apply your analytical, creative, and problem-solving skills to understand client-specific needs and propose strategic, business-savvy solutions to ensure their successful journey with Anaplan.
About you
* Certified Anaplan Solution Architect or at least 2 years of experience as an Anaplan Model Builder with a desire to advance to Solution Architect.
* Minimum of 2 years in a customer-facing role, such as support or system implementation projects.
* Excellent analytical skills with the ability to assess and solve complex problems.
* Interest in or experience with supply chain planning.
* Proactive, with strong prioritization and request resolution skills.
* Strong listening skills and a passion for delivering exceptional customer experiences.
* Persistent and creative in problem-solving, able to identify root causes and escalate when necessary.
* Ability to manage multiple clients and projects, adapting seamlessly to shifting priorities.
* Bachelor’s or Master’s degree.
* Fluent in English and Spanish.
* Aligned with our company values: dig deep, own it, come together, move fast, and be kind.
* Willing to travel globally and work in a hybrid model.
Join a company at the forefront of global supply chain transformation with a new office in Barcelona – be part of this exciting expansion!
Leverage your expertise in a pioneering role, supported by our international team of experts to drive Barcelona’s success.
Be part of a global network spanning Belgium, the USA, Switzerland, Ireland, the Netherlands, Australia, and Singapore— working on impactful international projects.
Travel opportunities to client sites make your work truly international and engaging across borders.
Enjoy a workplace that prioritizes personal and professional growth – advance your career at your own pace.
We celebrate individuality, allowing you to thrive by being uniquely yourself.
Benefit from a competitive salary, along with multiple extra-legal perks designed to reward your expertise.
Enjoy a flexible work environment, combining remote work, office attendance, and onsite client visits.
About us
At Bluecrux, we transform supply chains into smart, efficient value chains through expert consulting and cutting-edge technology. We collaborate with industry leaders like Johnson & Johnson, GSK, Bridgestone, AkzoNobel, Beiersdorf, Oatly, and more—creating impactful partnerships. With a global presence in Europe, the US, and APAC, we’re committed to shaping the future of value chains, one success story at a time.
Using Anaplan, a leading connected planning solution, and our planning expertise, we help customers make informed decisions and drive growth. We connect people, plans, and data, enabling scenario planning and integrating supply chain with sales, finance, and HR. Visit our Anaplan page to learn more about our services and client projects.
Our Anaplan squad is a fast-growing part of the consulting business, making a difference with our supply chain and Anaplan expertise. We are the supply chain frontrunner in the Anaplan ecosystem, collaborating with sales, product, and customer success teams to develop optimal solutions, including Demand Planning, Supply Planning, S&OP, advanced optimization, and AI forecasting tailored to client needs.
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