MCI is a leading tech-enabled business services company specializing in Customer Experience, Business Process Outsourcing, and cloud technology solutions across multiple industries. Our contact centers employ both on‑site and remote agents powered by advanced technology to enhance customer journeys, drive scalability, and reduce costs.
We are committed to providing professionals with meaningful careers, continuous learning opportunities, and the chance to contribute to a globally growing organization.
Friendly, patient, and passionate about helping others? Thrive in fast‑paced environments and enjoy solving problems? If so, we’d love to have you on our team.
We’re looking for Customer Service Representatives to deliver exceptional support to our clients. In this role you’ll assist customers with inquiries, provide technical support, and offer product recommendations while ensuring a best‑in‑class experience.
Key Responsibilities
* Answer incoming calls and respond to customer inquiries.
* Provide accurate information about products and services.
* Resolve customer complaints and issues efficiently.
* Document all interactions in the CRM system.
* Follow up with customers to ensure satisfaction.
* Adhere to company policies and quality standards.
* Collaborate with team members to improve service delivery.
Qualifications
* Must be 18 years or older.
* High school diploma or GED required.
* Fluent in English and Spanish.
* Excellent communication and interpersonal skills.
* Ability to handle high call volumes and multitask.
* Strong attention to detail and organizational skills.
* Previous customer service experience is preferred.
Locations
* Must be authorized to work in the country where the job is based.
Background & Security Investigation
* Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers contingent on results.
* Must be willing to submit to drug screening. Job offers contingent on results (does not apply in Canada).
Compensation & Benefits
* Competitive starting pay based on experience.
* Health insurance with HMO coverage for employees and dependents.
* Dental coverage and in‑house dental assistance worth ₱5,000.
* Meal during training and allowances for rice, clothing, laundry, and meals.
* Performance and loyalty bonuses.
* Employee shuttle services, company retreats, and off‑site events.
* Opportunity for growth and promotion.
* Miscellaneous in‑office rewards, recognition gifts, and raffles.
This role operates in a professional office environment. Employees will largely be sedentary, required to sit/stand for long periods while using a computer and telephone headset. Tasks may involve operating office equipment (phone, copier, printer) and occasional movement around the office. Employees may need to reach in any direction, raise or lower objects, and move items up to 40 pounds.
Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations for qualified applicants or employees with disabilities unless it would cause undue hardship.
MCI embraces diversity and believes it benefits our employees, customers, and community. Employment decisions are based solely on merit and qualifications, free from discrimination. MCI does not discriminate on the basis of age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws. We consider qualified applicants with criminal histories consistent with local and federal requirements. MCI will not tolerate discrimination or harassment. We provide reasonable accommodation to qualified employees with protected disabilities as required by law.
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