Job Purpose
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The Floor Manager serves as a key operational leader responsible for overseeing day-to-day Front of House and Back of House execution during service. Reporting directly to the General Manager (GM) or Assistant General Manager (AGM), this role ensures seamless guest experiences, team accountability, and adherence to company standards.
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The Floor Manager acts as the primary supervisor on the floor, driving hospitality excellence, maintaining service flow, supporting revenue objectives, and reinforcing safety and compliance standards across all departments.
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Responsibilities
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- Supervise and lead FOH and BOH teams during service to ensure efficient, coordinated operations
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- Monitor guest experience in real time and resolve escalated concerns with professionalism and urgency
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- Enforce company standards related to service, cleanliness, food quality, beverage execution, and brand presentation
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- Manage floor flow including seating, wait times, course pacing, and bar operations
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- Coach and support team members to maintain high performance and accountability
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- Partner with culinary leadership to ensure ticket times, food quality, and safety standards are met
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- Ensure compliance with alcohol service regulations and company responsible beverage policies
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- Assist with opening and closing procedures, cash handling, and shift reporting
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- Monitor labor deployment and adjust staffing on shift to align with volume and revenue goals
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- Uphold all safety, sanitation, and workplace policies
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Qualifications
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- 2+ years of restaurant, hospitality, or high-volume entertainment venue management experience
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- Proven ability to lead cross‑functional teams in fast‑paced environments
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- Strong working knowledge of FOH and BOH operations
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- Experience managing guest recovery and conflict resolution
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- Understanding of inventory controls, cash handling, and labor management principles
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- Excellent communication and leadership skills
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- Ability to remain composed and decisive under pressure
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- Flexible availability, including nights, weekends, and holiday.
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- Preferred
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- Experience in nightlife, upscale casual, or experiential entertainment venues
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- Food safety and alcohol service certifications (as required by state/local law)
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Working Conditions
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- Ability to stand and walk for extended periods during shifts
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- Frequent movement throughout venue including dining areas, bar, kitchen, and entertainment spaces
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- Ability to lift up to 25–50 pounds as needed
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- Exposure to loud music, crowds, and a high-energy nightlife atmosphere
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Puttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. xugodme Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.