Bigblue Madrid, Community of Madrid, SpainE-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At
Bigblue, we’re on a mission to change that.
We help brands by democratizing best-in-class operations:
scaling faster while delivering a five-star customer experience.
Since 2018, we’ve built a tech-driven logistics platform powering
500+ brands
— from fast-growing DTC players to global names like
MUJI, Aigle, and Cabaïa. With
110+ employees
across
Paris, Madrid, and London, our proprietary
WMS (Warehouse Management System) Atlas, and a network of
7 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment
faster, smarter, and greener .
Backed by
$20+M in funding
and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from
10 million orders in 2024
toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way.
About The Role
Location:
Madrid
As a Customer Care Manager, you'll be responsible for helping our customers use Bigblue and solve their day-to-day problems. You will also be in charge of educating them on the mechanics of logistics including the tech/product aspects.
Finally, you will contribute to the improvement of the app through your daily interaction with the Operations and Product teams.
Missions
Respond to customer requests from our chat and build a personalized relationship with each of themGuarantee the customer experience by finding quick and adapted solutions to each problem encounteredHelp and train merchants on the Bigblue App to make them expertsEnrich our content (Help Center) to help our users to be independentGather feedback and be in contact with the Product and Ops team to anticipate operational issuesBe the Merchant’s voice inside Bigblue to improve the level service and the Bigblue App
Requirements
1+ year of experience in a client-facing roleExceptional organizational & time management skillsNative in
and fluent inAnalytical mindsetQuick learner — you are able to assimilate huge amounts of information quicklyCustomer ultra-centricityBe 100% in line with the Bigblue values
Why join Bigblue
High impact role:
Be at the center of our growth journey and help shape the team that will power Bigblue’s future.
Founders-led company
with an innovative, caring culture.
Fast-growing scale-up:
Join a well-funded, early-stage company where your work will have immediate and visible results.
International environment:
Work across Paris, Madrid, London, and our European warehouse network.
food budget of €110 to spend at restaurants, or through services like Uber and Glovo.
️ ClassPass membership for fitness & wellness.
️ MacBook or any setup you need — your choice of equipment to do your best work.
???? 100% health insurance coverage with Benefiz.
Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.
Because what we value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.
We want to hear from you!
Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and
embracing diversity in experiences and backgrounds is what makes us stronger
.
Because what
we value first and foremost are curiosity and growth-driven minds
. So regardless of who you are and how many “boxes” you tick on the job description if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure,
APPLY
.
Process
Informal discovery call (Google Meet)Deep-Dive call (Google Meet)Case studyOn-site interviews (in our Madrid office, half-day)References
Seniority level
Seniority level Not ApplicableEmployment type
Employment type Full-timeJob function
Job function OtherIndustries Transportation, Logistics, Supply Chain and StorageReferrals increase your chances of interviewing at Bigblue by 2xCustomer Service Representative - Part Time
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