Omega CRM Consulting is looking for a Agency Management Specialist that would like to collaborate with one of the top global pharmaceutical companies.
We are looking for an Agency Management Specialist to join our team and support the implementation, compliance, and performance monitoring of our Agency Management Program. 2) Training & Compliance
~ Ensure agencies’ training compliance, maintaining and updating training curricula.
~ Act as a point of contact for sharing new training needs with agencies.
~ Serve as System Owner and coordinate with Global Capability Owners for future improvements.
3) Performance Management
~ Interpret and communicate performance analysis and results to the organization.
~4) Financial Management
~ Support the rollout of new finance systems, ensuring continuous improvement and vendor relationship management.
~ Manage implementation phases: agency selection, onboarding, monitoring, and adoption of finance systems.
~ Lead reconciliation processes, reporting, and action planning.
3–5 years of experience in Agency Management, Vendor Management, or Procurement roles.
~ Proven track record in project management and implementation of new systems/processes.
~ Experience in training compliance, SLA management, and performance monitoring.
~ Background in financial management processes is a plus.
~ Previous exposure to global or matrix organizations preferred.
~ Ability to interpret and report on data, metrics, and financial analyses.
~ Skills in change management and driving adoption of new systems.
~ Permanent contract.
Trainings & Certifications. Home Office.
Health insurance.
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #