Job Description
This managerial role is responsible for leading and managing field work activities, ensuring compliance with methodology, high-quality data collection, and proper execution of processes. The position includes team management, training, performance monitoring, and operational support, working closely with QCT Analysts and Field Admin teams.
Key Responsibilities
Team Management and Development:
- Lead a team of 12–20 field auditors, ensuring onboarding, training, and professional growth.
- Provide coaching and support during field visits.
- Monitor KPIs and administrative objectives (vacations, CONCUR, etc.).
- Manage resources: hiring, interviews, resignations, and related paperwork.
Field Operations and Quality Control:
- Perform validations based on QCT and Field Admin analyses, as well as own follow-ups.
- Ensure compliance with field methodology and data quality standards.
- Coordinate and monitor recruitment of establishments/channels, including high-complexity cases.
- Conduct physical store checks and extraordinary validations when required.
- Support special projects and internal/external client field visits.
Administration and Support:
- Plan visits and manage store reassignments.
- Monitor field work progress (RA, RRES, NIV, etc.).
- Manage devices and tools for auditors.
- Align weekly/monthly quality action plans with QCT Analysts.
- Report progress and critical points to Delivery Leader and QCT Analyst.
Qualifications
- For internal talent:
- Minimum 2 years within the company.
- Achieved "Achieved Goals" rating in the last performance review.
- For external candidates:
- Minimum 2 years of experience in a related field (auditing, field operations, retail, market research).
- College degree.
- Knowledge of field methodology, CDAR tools, and processes (highly preferred).
- Intermediate English (preferred).
- Intermediate proficiency in Excel and MS Office.
- Strong planning, organization, prioritization, and communication skills with a results-oriented mindset.
- Ability to handle dynamic environments and solve problems effectively.
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled general reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the