Here at CORUS, we are looking for a Community Manager to join our team on an international insurance project.
Location:
Barcelona or Madrid (one day in the office)
The role:
1. Day-to-day tasks:
* Community management of the company's global social media accounts.
* Analysis and categorization of social media posts.
* Alerts management, distribution, and escalation processes.
* Set up and conduct training and workshop sessions on social customer care for our Business Units or Group Functions.
* Manage incoming requests through our support contact form and redirect to the appropriate team within the company.
* Support the Brand Marketing team on the Business Units' adoption of Sprinklr for Customer Care and the implementation of KPIs, dashboards, and measures within Sprinklr.
* Provide end-to-end support for Sprinklr and Meta Business for configuration, bugs, ticket management, permissions.
1. Customer-Centric Approach:
* Strong focus on understanding and addressing the needs and interests of community members.
* Understanding of customer service principles and the ability to provide timely and helpful responses to inquiries and feedback.
* Coordinate customer management processes across Business Units.
2. Analytical Thinking:
* Create reports on specific social media activities and industry topics.
* Analyze data and KPIs from social media monitoring, draw conclusions, and make recommendations for community engagement and digital care strategies.
Skills and Experience:
* University-level education or equivalent.
* Over 4 years of relevant experience.
* Highly proficient in English (native preferred) and fluent in Spanish; German is a plus.
* Experience with social media tools and platforms, especially Sprinklr (familiarity and experience with Sprinklr service module is a plus) and Meta Business.
* Experience in customer service for organic and paid campaigns.
* Tech-savvy, up-to-date with digital trends, platform changes, and user behaviors.
* Excellent written and verbal communication skills.
* Extremely detail-oriented and proactive.
What we offer:
* Remote position from Spain.
* Flexible remuneration and personalized training plan.
* People-focused team.
* Dynamic work environment with opportunities for professional growth.
* International projects of high technological value.
At CORUS, we value diversity and are committed to an inclusive hiring process. No one will be excluded from this call for applications on the grounds of race, color, age, sex, marital status, ideology, political opinions, nationality, religion, sexual orientation, or any other personal, physical, or social condition. Our selection process is based solely on merit and skills.
#J-18808-Ljbffr