Position Overview
As a ServiceNow IRM Solutions Engineer, you drive the successful delivery and evolution of Roche’s Information Risk Management capabilities on the ServiceNow platform. You combine product ownership, strong ServiceNow expertise, and hands‑on delivery capability to ensure scalable and compliant solutions supporting Governance, Risk & Compliance (GRC), Third‑Party Risk Management (TPRM), and Privacy. Your goal is to ensure that ServiceNow capabilities supporting information risk, third‑party risk, and privacy management are delivered in a scalable, reliable, and compliant way, enabling Roche to manage information risks effectively across the enterprise.
Responsibilities
* Strategic Backlog Management: Own and refine the ServiceNow IRM, GRC, TPRM, and Privacy backlogs, ensuring a prioritized pipeline of work that aligns with the product roadmap and business value.
* Architectural Guidance: Interpret solution and process architectures to guide delivery, ensuring all configurations and integrations align with ServiceNow platform best practices.
* Requirements Engineering: Translate complex business, regulatory, and security requirements into clear, actionable user stories with well‑defined acceptance criteria.
* Transparent Delivery: Maintain visibility into progress, dependencies, and risks, while balancing team capacity and business urgency.
* Cross‑Functional Alignment: Bridge the gap between ITIL‑based processes, cybersecurity governance, and technical implementation to ensure a cohesive risk management ecosystem.
Qualifications
* Bachelor’s or advanced degree in Information Technology, Engineering, Computer Science, or a related discipline.
* 5+ years of experience in technical product ownership, product/service management, technical analysis, or delivery leadership.
* 5+ years of hands‑on experience in software delivery and ServiceNow platform implementation.
* Demonstrated experience translating complex business or regulatory requirements into implementable technical work items.
* Experience working in Agile delivery environments with backlog ownership and roadmap alignment.
* Experience working with ServiceNow IRM, GRC, Risk Management, TPRM, or Privacy Management modules.
* Experience working in regulated industries (pharmaceutical, biotechnology, healthcare, or similar) is a plus.
Technical Skills
* Strong knowledge of ServiceNow IRM, GRC, TPRM, and Privacy Management capabilities.
* Understanding of ServiceNow platform architecture, configuration, and integration patterns.
* Familiarity with information risk management, cybersecurity governance, and privacy risk management practices.
* Understanding of ITIL‑based processes in enterprise environments.
* Experience supporting regulated IT environments and system validation activities is a plus.
* Strong understanding of software delivery methodologies and backlog management practices.
* Ability to interpret solution, information, and process architecture to guide delivery.
Additional Qualifications
* Demonstrates servant leadership and VACC behaviors, fostering collaboration and delivery excellence.
* Ability to coordinate cross‑functional teams and drive delivery outcomes.
* Strong communication and stakeholder management skills.
* Ability to navigate complexity, manage ambiguity, and drive clarity in delivery.
* Enterprise mindset with the ability to break down silos and align teams around shared objectives.
* Demonstrates intellectual curiosity, integrity, and a passion for innovation.
Roche is an Equal Opportunity Employer.
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