The PositionBased in our Sant Cugat hub, you will join the Global Customer Support Knowledge & Learning Excellence (KLE) organization. As a Technical Writer Intern, you will help transition our knowledge base to a content‐first approach, focusing on modular reusable content and moving away from static outputs.
What You Will Do
Play a key role in transitioning our knowledge base to a new CMS, helping us move from "documents" to "intelligent, reusable content"
Learn to author in XML and explore a modular approach that allows for reuse across different deliverables and platforms
Explore the use of AI in the content creation process
Plan, develop, and organize technical documentation in accordance with global corporate style guides and standards
Collaborate with content managers, project teams, and subject‐matter experts to gather complex information
Meet quality targets and timelines while ensuring regulatory requirements are respected
Assist in creating and modifying multimedia content (photographs, screenshots, diagrams) using modern software tools
Draft and update customer‐facing and service content (User Guides, Installation Guides, Data Specifications, etc.) in English for Roche software and instruments
Contribute a fresh perspective to discussions aimed at continuous improvement of our tools and processes
What You Bring
A strong interest in technical writing, instructional design, or knowledge management
Excellent spoken and written command of English (C1/C2 level or native equivalent)
Familiarity with or curiosity about documentation tools and standards (e.g., XML/DITA, IXIASoft, Oxygen, or Figma) and multimedia tools
Enthusiasm for working collaboratively in an international, multicultural environment
Availability for a full‐time internship (12 months)
Roche is an Equal Opportunity EmployerRoche is an Equal Opportunity Employer.
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