We are looking for a Payment Account Specialist for the Catalan market.
Todos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información antes de enviar su solicitud.
*
* Welcome Bonus: 1,000 euros
* Start Date: March 27, 2025
* Health Insurance from Day 1
* 6-Month Renewable Contract
Are you passionate about delivering top-tier customer support? Do you thrive in a fast-paced environment, solving customer inquiries with precision and professionalism? Join our global payment solutions team in Lisbon and elevate your career in financial customer support!
Responsibilities
*
* Assist Catalan-speaking customers via phone, email, and chat.
* Provide expert support on payment transactions, security procedures, and account management.
* Troubleshoot technical issues and escalate complex cases when necessary.
* Maintain accurate records of customer interactions and solutions provided.
* Collaborate with internal teams to enhance customer experience and service efficiency.
Working Hours & Location
*
* Onsite in Lisbon
* Monday to Sunday - 24/7 Rotative Shifts (including night shifts).
* 40 hours per week - 8-hour shifts - 2 rotative days off
Mandatory Requirements
*
* C2 Catalan speaker + C1 English proficiency (language levels are mandatory).
* EU nationality or valid Portuguese residence permit (Manifestation of Interest or Residence Permit Card required).
* Customer support experience in a call center is a must.
* Strong communication and problem-solving skills.
* Ability to multitask and handle high-pressure situations professionally.
Salary & Benefits
*
* Total Compensation: Approx. 1,098/month (paid in 12 months), including: Base Salary, Complexity Bonus, Meal Allowance, Transport Allowance
* Health Insurance: Provided from Day 1 (free after 6 months).
* 1,000 Welcome Bonus (separate from the monthly salary).
Relocation Package
*
* Accommodation in a private bedroom for 280 euros per month (discounted on the salary).
* Flight reimbursement after 6 months.
Why Join Us?
*
* Be part of a global payment solutions leader
* Career growth opportunities in a dynamic industry. xpzdshu
* Work with a diverse and supportive team.
#J-18808-Ljbffr