Global Head of Media Performance
Amadeus is hiring a Global Head of Media Performance to lead media strategy and performance across digital and travel seller products worldwide.
Purpose of the Role
The Global Head of Media Performance will guide and support teams in developing, implementing, and continuously improving the performance of Digital and Travel Seller (GDS) Media products offered to hotel, Destination Marketing Organization (DMO), and airline clients worldwide, overseeing approximately 180 team members across multiple global locations.
Main Responsibilities
- Guide media customer delivery teams across global Centers of Media Excellence and regions to manage over 5,000 campaigns for hotels, airlines, and destinations, ensuring scalable operations and team development.
- Work toward client loyalty and Net Promoter Score (NPS) goals for each geographic region.
- Establish best practices to help Strategists identify opportunities for upselling and cross-selling, and present new products to clients;
collaborate with partners (e.G., Google, Facebook) to test new features and encourage adoption where beneficial.
- Support sales processes (e.G., media plan creation), maintain balanced business mix across channels, and uphold service level objectives.
- Develop AI‐first operational processes, define essential business requirements for internal systems, and identify third‐party data and technology to enable success;
build business cases tojustify investments.
Adecuado Candidate
- Advanced degree in analytical fields such as mathematics, engineering, finance, or economics.
- Significant experience in general management (typically 10+ years) including operational responsibility for revenue and oversight of diverse functional areas with large teams (+100 team members) within a global organization.
- Extensive experience in digital media and/or e‐commerce, with media companies or advertising technology firms focused on performance marketing and client engagement.
- Strong understanding of data and travel industry (hospitality experience preferred).
- English proficiency.
What We Can Offer You
- Complete rewards offer – competitive remuneration packages covering all essential components.
- Truly global DNA – people, business, culture and footprint worldwide.
- Learning opportunities – formal and on‐the‐job training, day‐to‐day interactions.