<p> <strong> Madrid </strong></p><p> <strong> Join a global leader in power system protection </strong></p><p></p><p><strong> About Schweitzer Engineering Laboratories (SEL)</strong></p><p></p><p> At <strong> Schweitzer Engineering Laboratories (SEL)</strong> , we design and manufacture technology that makes electric power <strong> safer, more reliable, and more economical </strong> . Our work protects critical infrastructure around the world, and our people are driven by purpose, collaboration, and long-term thinking. </p><p> Guided by our <strong> Values, Principles of Operations, and World Class Manufacturing philosophy </strong> , SEL offers an environment where professionals can grow, take ownership, and make a real-world impact—locally and globally. </p><p></p><p><strong> The Opportunity </strong></p><p> We are looking for a <strong> Customer Service Specialist </strong> who can proactive, quality focused, and takes pride in providing excellent customer service. Successful candidates will have an educational background in business or a related field and an interest in serving customers and growing with a multinational employer. If you are seeking an opportunity to apply your professional working experience to support customers and solve challanging problems then we invite you to join our team. </p><p></p><p><strong> What You’ll Do </strong></p><ul><li> Provide world-class customer care to both internal and external customers. </li><li> Engage in regional customer support activities including accurate entry of orders, quotes and RMAs, and creation and maintenance of special specifications. </li><li> Communicate to customers and reps on deliverables, service bulletins, and/or resolving of additional customer service issues on an independent basis. </li><li> Use independent analysis, judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems. </li><li> Own customer feedback tracking and driving to customer satisfaction. </li><li> Initiate process improvement suggestions and lead in implementation. </li><li> Other duties as assigned. </li></ul><p></p><p><strong> What You Bring </strong></p><ul><li> Minimum 3 years of customer service experience </li><li> Degree in business or related field or related operations experience </li><li> Languages: Spanish Fluent, French Fluent and English Fluent </li><li> Strong computer skills </li><li> ERP or CRM tools experience </li><li> Ability to learn concepts and technical details of products </li></ul><p></p><p><strong> Why Join SEL?</strong></p><p> You’ll play a visible role in one of our fastest-growing regions, working in a global, values-driven organization with real impact and autonomy. </p><p></p><ul><li> Competitive salary and an excellent benefits package. </li><li> Top‑tier medical and dental, insurance. </li><li> Restaurant tickets and wellness benefits. </li><li> Development opportunities, including tuition assistance and internal growth programs. </li><li> A people‑first culture where your work truly matters. </li></ul>