Description
Key Responsibilities May Include:
1. Manage relationships with major customers, ensuring alignment with CHEP’s strategic goals and delivering revenue growth while achieving customer satisfaction targets.
2. Collaborate with senior leadership and internal teams to create and implement strategic account plans, with a focus on identifying growth opportunities, optimizing costs, and promoting sustainability.
3. Lead high-level negotiations and commercial tenders, securing favorable terms that meet both business objectives and customer expectations.
4. Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP’s market presence within your portfolio.
5. Conduct regular business reviews and audits with customers, ensuring compliance with CHEP’s annual audit plan and maintaining accurate asset management records.
6. Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement.
7. Build and sustain relationships with stakeholders at all levels within customer organizations, driving strategic initiatives and improving supply chain efficiencies.
8. Lead cross-functional teams to deliver innovative, value-added services and solutions that meet customer needs and promote mutual growth.
Position Purpose is to:
9. Manage and develop a portfolio of large, complex customer accounts, driving retention, growth, profitability, and high levels of customer satisfaction
10. Lead strategic customer engagements and execute business plans to accelerate revenue growth while optimizing asset productivity across diverse industries
11. Serve as the primary point of contact for key customers, building long-term partnerships through effective communication, skilled negotiation, and the delivery of tailored solutions
** YOUR MISSION ** – WHAT WILL YOU DO? **
12. To facilitate a collaborative and structured communication with all key stakeholders internally – e.g. countries, other departments - as well as externally – e.g. key European Customer contacts, local Customer contacts, 3rd parties to ensure clear visibility, increase potential business in line with the commercial policy, ensuring acceptable BVA ratio and account profitability.
13. To collaborate with the EKAD in the development of the strategy and the account plan for the designated European Key accounts and support the EKAD for Business Review (internal/External) presentations preparations.
14. To track and monitor the designated European Key accounts performance (KPIs includes CT, FTR, on time payments, volume and spend) and anticipate potential issues and red flags internally and to the customers.
15. To ensure European Audits’ planning, coordination and completion with the support of local teams.
16. To leverage KPI performance, audit results and understanding of customer networks and needs to develop, implement and track Joint Business Plan with the support of local teams.
17. To own customer pricing and be responsible for centrally ensuring compliance with the agreed T&C (i.e. prices, incentives, pricing reconciliations, payment terms, waivers or caps, indexation).
18. To support Credit Management and coordinate cash collection activity with EKAMs.
19. To coordinate EKAMs activity, including arrangement of monthly / bimonthly calls, minuting of the calls and actions tracking.
20. To guide local markets in managing their Growth opportunities and implementation of new businesses.
21. To identify and develop new service and product opportunities / innovations at the Customer to grow, improve and secure our business relationship.
22. To ensure with the support of local teams that Salesforce is up to date at EKA level.
23. To share best practise in Customer organisation as well as EKA community.
24. To be aware of, and comply with, company policy and government legislation pertaining to internal administration, safety, competition and commercial dealing.
25. To work self-directed across broad national and cultural environments.
** WHAT WE ARE LOOKING FOR ** :
26. Strong organizational, negotiation, and interpersonal skills
27. Deep knowledge of pooling service offerings and pricing mechanisms
28. Excellent written and verbal communication skills
29. Proven ability to build and maintain strategic partnerships
30. Solid understanding of pooling business solutions
31. Proficiency in sales and presentation techniques, with experience in project management and supply chain operations
32. Comprehensive understanding of supply chain processes
33. Fluency in English and at least one additional EU language
34. Familiarity with Salesforce and SAP/BW systems is an advantage
** WHAT WE OFFER **
Benefits may vary for locations outside Poland
35. Attractive base salary with annual bonus & benefits (including 3 days of paid leave for volunteering, 2 additional annual leave days - after a full calendar year, financial bonus for a two-week holiday)
36. LuxMed Medical Insurance
37. Company Car according to the company policy
38. Multisport Card
39. Meal vouchers
40. Transportation allowance of 110 PLN net per month
41. Employee Capital Plan
42. Employee Investment Plan
43. Ability to develop your skills and understanding of business in a worldwide logistics company
44. Participation in worldwide projects
45. Area to build your independence and own responsibilities
46. Support at every stage of your career
47. Independence in operating with a real impact on the organization
48. We are celebrating our successes with meal vouchers and events
Remote Type
Hybrid Remote
Skills to succeed in the role
Adaptabilité, Capacité à assumer la responsabilité, Commercial Sustainability, Communications de vente, Digital Customer Solutions (Dcs), Empathie, Établir des relations, Expérience client (CX), Experimenting, Gestion de relations, Gestion des comptes, Interprétation de données, Négociation, Our Business, Partenariats clients, Propositions de valeur, Travail d'équipe, Understand Customers
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at